Not Receiving Email

[Guest]

I have set up outlook in my laptop. When I am at work, I can get my email off
the exchange server which is maintained by my work's ISP. Yet, when I go
home, using Verizon as my home ISP, I get an error message that the server
could not be contacted and cannot download my mail. I have not changed
anything at my home network settings that would all of a sudden prevent
access. Then again, I cannot recall the last time I used outlook to get my
mail when at home.

Any ideas?

 

[Milly Staples [MVP - Outlook]]

What version of Outlook and have you checked your server settings?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Jim P asked:

| I have set up outlook in my laptop. When I am at work, I can get my
| email off the exchange server which is maintained by my work's ISP.
| Yet, when I go home, using Verizon as my home ISP, I get an error
| message that the server could not be contacted and cannot download my
| mail. I have not changed anything at my home network settings that
| would all of a sudden prevent access. Then again, I cannot recall the
| last time I used outlook to get my mail when at home.
|
| Any ideas?

 

[Vanguard]

I have set up outlook in my laptop. When I am at work, I can get my
email off
the exchange server which is maintained by my work's ISP. Yet, when I
go
home, using Verizon as my home ISP, I get an error message that the
server
could not be contacted and cannot download my mail. I have not changed
anything at my home network settings that would all of a sudden
prevent
access. Then again, I cannot recall the last time I used outlook to
get my
mail when at home.

Any ideas?

So why do you think you are connecting to your company's Exchange server
when you go home? Are you using a VPN to connect back to work to
connect to your company's mail server? Most likely is that you are
using a completely different mail server when at home.

You'll need to define an account in Outlook that connects to YOUR mail
server that you access when you are home. You have one mail profile
already defined for work which has an e-mail account defined to connect
to the Exchange server at WORK. If you define another e-mail account
under that same mail profile for your mail server at HOME then you'll
probably see errors when trying to connect to the company's Exchange
server which is not accessible when you connect to your own ISP at home.
So create a new mail profile; run the Mail applet in Control Panel. In
the new "home" profile, define your ISP's mailbox account. Configure it
to prompt you as to which mail profile you want to use when you load
Outlook. When you start Outlook, you can select which profile to use:
your work mail profile to connect to your work's Exchange server, or
your home mail profile to connect to your ISP or e-mail provider that
you use at home.

If you are indeed using VPN at home to connect back to work and use
their Exchange server, you'll need to contact your IT dept or network
admin to find out why the connection attempt fails. Could be you are
not connecting to your work's network or to their connectivity provider
(i.e., you are not connecting through the VPN to get to your work's
network to use their Exchange server).

 

[Guest]

OK, to clarify. I am running Outlook 2003 on a laptop with Win 2000 O/S. I
set up Outlook so I can receive / send my POP3 mail. The mail server is
housed by my work ISP. When I am at work, Outlook retrieves the mail. When I
am at home, Outlook gives me the error below:

"Task 'HTPD Mail - Receiving' reported error (0x80042108) : 'Outlook is
unable to connect to your incoming (POP3) e-mail server. If you continue to
receive this message, contact your server administrator or Internet service
provider (ISP).'"

I am trying to get to the same server for the same email account from both
home and work. Yet, I can only get to the server from work and not home.
Since the account settings remain unchanged in Outlook, I am presuming that
it must be something blocking it probably in my router at home. I am just
surprised at that because I have not made any recent changes to the settings
at my home network. I hope this makes sense. Thanks for any help.

Jim P

 

[Vanguard]

OK, to clarify. I am running Outlook 2003 on a laptop with Win 2000
O/S. I
set up Outlook so I can receive / send my POP3 mail. The mail server
is
housed by my work ISP. When I am at work, Outlook retrieves the mail.
When I
am at home, Outlook gives me the error below:

"Task 'HTPD Mail - Receiving' reported error (0x80042108) : 'Outlook
is
unable to connect to your incoming (POP3) e-mail server. If you
continue to
receive this message, contact your server administrator or Internet
service
provider (ISP).'"

I am trying to get to the same server for the same email account from
both
home and work. Yet, I can only get to the server from work and not
home.
Since the account settings remain unchanged in Outlook, I am presuming
that
it must be something blocking it probably in my router at home. I am
just
surprised at that because I have not made any recent changes to the
settings
at my home network. I hope this makes sense. Thanks for any help.

Jim P

Have you asked your work's network admin if their POP3 or SMTP server is
exposed on the outside of their router and firewall? That server might
only be for internal use and no external connections are permitted to
it.

If they have put their mail servers in a demilitarized zone so external
connects are permitted, they may require additional login setup, like
requiring you use non-standard port numbers, requiring that SSL be
enabled to encrypt the login credentials, and require SPA (secure
password authentication). So the setup you use at your company, even
for an externally accessible mail server, might not work from home.

"The mail server is housed by my work ISP." So what does that mean?
That your work and you use the same ISP? That doesn't mean you get
access to someone else's mail account just because your account is on
the same domain. Being "housed" at some ISP doesn't necessarily mean
that mail server is available to anyone but the company that contracted
for e-mail services from that provider. You'll need to find out from
your work how you can make external connects to their mail server while
off their domain.