Norton - Office XP conflict

[Guest]

I'm in the dog box at the moment and need some help getting out. I recently
downloaded a few months worth of XP updates. These somehow managed to
corrupt Norton Internet Security to the point where my computer would
basically just freeze anytime Norton activated to scan something.

I tried to uninstall Norton - have used add/remove, the norton uninstall
tool, had three diff't people from Norton tech support unsuccessfully try to
fix this too - all to no avail.

The problem now is that any time I open a MS Word or Excel file, a message
comes up at the bottom left of screen "requesting virus scan". But Norton is
corrupted and basically gone, so the PC hangs for a few minutes while it
looks for the file. How do I redirect office apps to AVG (new anti virus I
downloaded). I've tried reinstalling office as well which didn't help.

Mark

 

[Bob I]

The problem is that Norton installation. If you can't get into it to
disable the "Office Plugin" you will need to visit Symantec website to
get the uninstaller. It isn't a Windows XP or Office issue, it's a
problem you need to correct throught the use of the norton uninstall
utility.

 

[JS]

You could try using FileMon for Windows:
http://www.microsoft.com/technet/sysinternals/FileAndDisk/Filemon.mspx

After you open FileMon let it run for a short while, then set the filters to
ignore the background activity. Next open MS Word (don't open a document)
and again add filters to ignore most of the activity when Word first opens.
Now you can clear FileMon's display (Ctrl+x), open a document and while Word
is stalled out (the PC hangs) then use the 'Capture' (Ctrl+e) option in
FileMon to grab the activity. Next inspect the Path information display in
FileMon to see if Norton is still involved in the process of opening a
document.

JS

 

[Gerry]

Mark

What version of Norton Internet Security?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Thanks, JS. I've not used this before and it was pretty interesting. I
followed your instructions.

There seem to be a few things going on. When the document first opens, Word
accesses AVG files which are fine. See below under my heading GROUP ONE.
These processes are completed in less than one second.

Then word pokes around - lots of processes, but again, only takes less than
one second. See the reference below under GROUP TWO

Then we get to what I think is the culprit. This bad boy below is the
process that keeps coming up that takes a few minutes to clear. This appears
multiple times.

5:50:46 PM WINWORD.EXE:3504 QUERY INFORMATION C:\Program Files\Common
Files\Symantec Shared\ccSet.dll SUCCESS Attributes: A
So having done all that, how do I get rid of this #@!! file.


Mark




GROUP ONE

5:50:38 PM WINWORD.EXE:3504 QUERY INFORMATION C:\Documents and
Settings\....\Application Data\AVG7 SUCCESS Attributes: D

5:50:38 PM WINWORD.EXE:3504 OPEN C:\Documents and Settings\....\Application
Data\AVG7\test-0008.cfg SUCCESS Options: Open Access: Read

5:50:38 PM WINWORD.EXE:3504 READ C:\Documents and Settings\Nina
Blackwell\Application Data\AVG7\test-0008.cfg SUCCESS Offset: 0 Length: 13
5:50:38 PM WINWORD.EXE:3504 READ C:\Documents and Settings\Nina
Blackwell\Application Data\AVG7\test-0008.cfg SUCCESS Offset: 13 Length: 133

....there are more, but basically the same thing

GROUP TWO

5:50:38 PM WINWORD.EXE:3504 READ D:\Documents\Documents\Home
Finances\Astor_place_Resale_Rental_Package_.doc SUCCESS Offset: 54272 Length:
512

....lots of these, but more of the same

 

[Guest]

Version 7.

I have used the specific remove program file associated with version 7. I
even had the Symantec tech guy send it to me. For some reason, it doesn't
work on my machine.

 

[Gerry]

Mark

A thought. Uninstall and reinstall Office XP?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[JS]

So FileMon did find the culprit. There is a removal tool on Symantec's web
site.
Download and run the Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

If you have already done the above and as it appears there are some pieces
of Norton still on your system let me know and we will take the next step or
steps.

JS

 

[Gerry]

Mark

Do you have other Norton products installed?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

nope

nothing else

Mark

Do you have other Norton products installed?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

JS - I'm a little gunshy at the moment using anything put out by Symantec.
I am highly suspicious of that file removal program. So I manually deleted
all the files I could find. there were a few dll's that wouldn't delete,
including the offending one. So I changed their names...Crass, but it seemed
to work. I rebooted and it is working ok for now. I'd love to know how to
delete those undeletable dlls, but the rename method seems to work for now.

Kind regards
Mark

 

[JS]

Most likely there are still some Services that are/where part of the product
that are still running which could explain why the DLL files can't be
deleted.
Example: C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe which is
the Live Update Scheduler service.

To find out what if any Symantec services are still running click Start/Run
and enter: services.msc
Right click on a service and select properties to see if any belong to that
Symantec product.

JS

 

[JS]

I almost forgot, there also could be some processes that are still running
which could also explain why you can't delete the DLL files.
Since you deleted most of the Symantec files try deleting them again the
next time you boot. If they still will not delete then there are two tools
that may help resolve the problem.

JS

 

[Newbie Coder]

Add the Office EXE's (WINWORD.EXE...) to the exclusion of Symantec virus scanning