Norton Antivirus

[Robert Bodling]

A friend told me that Norton fixes itself, but on my computer it's not
fixing itself. I went through the web site fix thing and when it got to the
end, there was a message that I needed to contact the Norton web site's
webmaster of all things. So I'm more than a little frustrated. It doesn't
expire until May 2007, so I hate to purchase a new version.

When I try to do a Norton LiveUpdate, I get this message regarding the
Norton AntiVirus Virus Definitions:
U1875: This update failed during its preprocessing welcome text
phase

I don't know what to do. Can you help me with this problem? Do you need
any more information to be able to help me?

 

[Sunny]

A friend told me that Norton fixes itself, but on my computer it's not
fixing itself. I went through the web site fix thing and when it got to
the end, there was a message that I needed to contact the Norton web site's
webmaster of all things. So I'm more than a little frustrated. It
doesn't expire until May 2007, so I hate to purchase a new version.

When I try to do a Norton LiveUpdate, I get this message regarding the
Norton AntiVirus Virus Definitions:
U1875: This update failed during its preprocessing welcome text
phase

I don't know what to do. Can you help me with this problem? Do you need
any more information to be able to help me?

Go here : (and follow the directions)
http://symantec.atgnow.com/consumer...all&returnNav=consumer.html&searchText=lu1875

 

[Robert Bodling]

If I have paid for Norton, would I have to purchase a new version?

 

[Virus Guy]

If I have paid for Norton, would I have to purchase a new version?

Normally after 1 year - yes.

Norton has configured their Anti-Virus product such that when you
initially install the product, it begins a 365 day count-down to
expiration. Upon expiration, it will no longer download progam and
virus definition updates.

For previous versions of NAV (like 2001 and 2002) once they expire,
they can be easily un-installed and re-installed, thereby giving you
another year's worth of update capability at no cost.

Newer versions of NAV (like 2003 and up) make this process either much
more difficult - if not impossible (users of NAV 2003/2004/2005 please
feel free to add your experiences here).

All versions of NAV that contain LiveUpdate (like 2001 and up) use a
common set of definition files and have their scan engines updated as
part of the LiveUpdate process, which basically means that regardless
of the vintage of NAV they will all have the same ability to detect
viral files. That means you're really not at a disadvantage when
running NAV 2001 or 2002 compared to a later version.

 

[Sunny]

If I have paid for Norton, would I have to purchase a new version?

If your version, as you indicated, is good until May 2007, then you don't
have to buy it again.
(In May 2007 you can elect to renew the current Norton a/v)
If you followed the link, details on how to fix your "U1875" error are
explained there.
HTH

 

[Robert Bodling]

The fix you sent me to worked. I had something like 19 updates to do so
that took a long time and finally I ran a scan and went to bed.

Thank you so much. It is a huge relief to have the Norton working again.

I hear so many people that know about computers say they don't like Norton
AntiVirus. Can you tell me what is your reason for not "liking" it. In
May, my subscription expires and I need to renew or switch to something
else. I appreciate your input when you have time.

Thank you, again.

 

[Sunny]

The fix you sent me to worked. I had something like 19 updates to do so
that took a long time and finally I ran a scan and went to bed.

Thank you so much. It is a huge relief to have the Norton working again.

I hear so many people that know about computers say they don't like Norton
AntiVirus. Can you tell me what is your reason for not "liking" it. In
May, my subscription expires and I need to renew or switch to something
else. I appreciate your input when you have time.

Thank you, again.


news:9o%[email protected]...

<snip>

Never stated that I didn't like Norton A/V.
I use it on two PCs (WinXP) and have been using Norton A/v since version 4
on different PCs.
(I turn off e-mail scanning and auto update)
I also use Zone Alarm pro for a firewall, and NetBui for my home network.
On my WinME and Win98SE PCs I use AVG Free as I don't access the web much
using them.
Many people don't like Norton, because it supposedly uses too much of a PC
resources, and/or reacts badly with some software.

Symantec seems to suffer tall poppy syndrome (like Microsoft) in some
peoples opinion.

 

[Noel Paton]

Why do I hate Norton?
Let me count the reasons why..... (in no particular order)
1) Norton is the ONLY AV that requires to be reinstalled (almost) every time
you are forced to use System Restore
2) Norton has the worst record in existence for leaving trash behind in the
registry and elsewhere when you uninstall it - meaning that reinstalls
frequently fail (rumour has it that they *may* have fixed that in NAV2006)
3) Symantec LiveUpdate is responsible for major heartache in Win9x systems
4) Symantec LiveUpdate refuses to even attempt to find out what your current
internet connection is, and insists on attempting to connect via the lowest
technology available to IE - so if you have DUN working, and you're actually
connected via a router/Ethernet connection, LU is convinced there's not
Internet available, and you have to remove all DUN connections before LU
works!
5) Norton/Symantec Software is responsible for more posts to my 'home'
newsgroups (Windows ME groups on the MS servers) than any other software
house (excluding MS) - and probably more than every other software house put
together!
6) Issues raised with Norton in respect of their software are never followed
by proper fixes - merely workarounds. A number of times, MS has actually had
to make a change in the OS so that Windows users aren't so badly affected by
Symantec programming errors.
7) The Uninstaller for Symantec products are all linked - and it's a bitch
to get them right - and even when you do get them right, they rarely remove
everything. -Even running the special removal apps from Symantec doesn't
remove everything.
8) I get bored trying to explain why I hate Norton

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com

http://tinyurl.com/6oztj

Please read on how to post messages to NG's

 

[Mortimer Schnerd, RN]

Normally after 1 year - yes.

Not necessarily. You can always just pay them for a renewal subscription to
their definitions for another year or two. You don't have to reinstall or
replace the program.

 

[Virus Guy]

Not necessarily.

Yes necessarily. Normally when a norton license expires, you will
have to pay norton some $$$ to get another year of updates.

You can always just pay them for a renewal subscription to
their definitions for another year or two.

Ok, that's what I already said.

You don't have to reinstall or replace the program.

I never said that when you pay norton for another year of updates that
you also have to reinstall the program.

What I *did say* is that you can trick the program into giving you
another year's worth of updates by uninstalling and reinstalling it.
That works very smoothly with NAV 2001 or NAV 2002. I don't know
about other more recent versions.

 

[Virus Guy]

Ok, I see you said "new version". No, you aren't paying for a new
version. You are paying for another year's worth of updates for the
version you already have.

I believe that about a year ago, Symantec stopped accepting payments
for subscription updates for NAV 2001. I haven't heard of them doing
that for NAV 2002 (yet). My guess is that NAV 2001 will still install
and be able to retrieve updates from Symantec - even today.