Norton Antivirus Live Update issue

[Guest]

When I run Norton Live Update, all the necessary downloads complete
successfully, but I get an error message 1806 saying that "an error has
occured installing Norton WMI." Therefore, no updates actually take place.
For details on this error, it says that I needed to download and install
Windows Installer Cleanup Utility which I did successfully, as far as I know.
Then it said I should now reinstall Windows Installer and that is where I am
getting in over my head. The instructions ask that I start my PC in safe mode
and sign on as an administrator so as to delete certain files. I am like,
this is ridiculous. I've done nothing new recently to my PC and don't
understand why this is happening. Is there an easier way to solve this
problem so I can successfully receive my Norton downloads? I am running
Windows XP 2004 Service Pack 2. Please respond via email at:
(e-mail address removed). Thanks so much to anyone who can help me. Jim

 

[Guest]

I have found that eTrust ezAntivirus by ComputerAssociates to be better that
Norton.

 

[Clark Griswold]

You may have to delete everything in the Live Update download folder, then
try again. Follow this link for an explanation.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004102610543013

 

[Leythos]

I have found that eTrust ezAntivirus by ComputerAssociates to be better that
Norton.

We had 7 residents at a Sorority running it - all were infected with
viruses. Only the updated NAV2004 machines came close to being clean. I
would stay with NAV 2004 or 2005 if I cared about my systems.

 

[Roy Coorne]

Leythos wrote:
....

We had 7 residents at a Sorority running it - all were infected with
viruses. Only the updated NAV2004 machines came close to being clean. I
would stay with NAV 2004 or 2005 if I cared about my systems.

You may wish to show up with this story at m.p.s.virus;-)

 

[Blair]

When I run Norton Live Update, all the necessary downloads complete
successfully, but I get an error message 1806 saying that "an error has
occured installing Norton WMI." Therefore, no updates actually take place.
For details on this error, it says that I needed to download and install
Windows Installer Cleanup Utility which I did successfully, as far as I know.
Then it said I should now reinstall Windows Installer and that is where I am
getting in over my head. The instructions ask that I start my PC in safe mode
and sign on as an administrator so as to delete certain files. I am like,
this is ridiculous. I've done nothing new recently to my PC and don't
understand why this is happening. Is there an easier way to solve this
problem so I can successfully receive my Norton downloads? I am running
Windows XP 2004 Service Pack 2. Please respond via email at:
(e-mail address removed). Thanks so much to anyone who can help me. Jim

Ditch Norton and get AVG 8 Its free and as good as Norton with less problems
Blair

 

[NoNoBadDog!]

The fix is on the Symantec site...

Go to support and enter LU1806 in the search box.

Bobby

 

[Alex Nichol]

We had 7 residents at a Sorority running it - all were infected with
viruses. Only the updated NAV2004 machines came close to being clean. I
would stay with NAV 2004 or 2005 if I cared about my systems.

Did you check on how long ago they had actually updated there
Signatures? eTrust *will* do this automatically, but a lot of people
with AV in general seem to think it is something to fit and forget

 

[Leythos]

Did you check on how long ago they had actually updated there
Signatures? eTrust *will* do this automatically, but a lot of people
with AV in general seem to think it is something to fit and forget

Yes, I did, we did 40 systems at the sorority, only 3 machines came in
to the house clean, 1 was a mac, 2 were with Norton.

Our findings indicated the following:

1) McAfee - most people don't have a clue that you have to visit their
website and register or you can't get updates.

2) Non-Norton AV software does not pester the user concerning out-of
date virus definitions in most cases - when installed and not setup by
the users.

3) Norton will pester the user to update it, and will pester the user
when it's expired.

4) Many people will pirate a Corporate version, not properly install it,
and then believe they are protected.

As my experience in the business world, I will trust Symantec Corporate
Edition above all others (at this time).