Norton Antivirus 2007...can't share files/printers

M

Mitch

I use file sharing every day with no problems...and I really need it
for my work.

I upgraded my old NAV to NAV 2007 over the weekend, and now my Windows
file/print sharing doesn't work.

The only thing I can find is under Internet Worm Protection, there are
some rules. There's a rule for File Sharing, and it's set to accept
traffic "From" other computers. If I try to change it to "To and
From," it's won't apply...just goes back to "From."

I can't find any other settings to deal with this.

Under Norton Protection Center, it has several items with check marks
showing they are good/active. One of them is an inbound firewall.
I can't find any firewall-related settings under NAV.

I'm running Sygate as my firewall.
 
C

Chuck [MVP - Windows Networking]

I use file sharing every day with no problems...and I really need it
for my work.

I upgraded my old NAV to NAV 2007 over the weekend, and now my Windows
file/print sharing doesn't work.

The only thing I can find is under Internet Worm Protection, there are
some rules. There's a rule for File Sharing, and it's set to accept
traffic "From" other computers. If I try to change it to "To and
From," it's won't apply...just goes back to "From."

I can't find any other settings to deal with this.

Under Norton Protection Center, it has several items with check marks
showing they are good/active. One of them is an inbound firewall.
I can't find any firewall-related settings under NAV.

I'm running Sygate as my firewall.
Click to expand...

Mitch,

If you have Norton Protection Center, AND you have Sygate, you have a possible
conflict. Is Sygate configured to allow file sharing?

If your problem was observed immediately after upgrading NAV to 2007 (WHY??)
then you have to un install NAV, completely (get instructions from Symantec).

As on Internet personality in the forums used to say

"If it hurts every time you poke yourself in the eye with a sharp stick
(Symantec), the obvious solution is to quit poking yourself in the eye with a
sharp stick (Symantec).

If you absolutely MUST poke yourself in the eye with a sharp stick (Symantec),
then feel free to seek assistance from the maker of the sharp stick (Symantec)."

Seriously, find out what's in NAV 2007, before installing it.
<http://nitecruzr.blogspot.com/2005/05/your-personal-firewall-can-either-help.html>
http://nitecruzr.blogspot.com/2005/05/your-personal-firewall-can-either-help.html

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
M

Mitch

If you have Norton Protection Center, AND you have Sygate, you have a possible
conflict. Is Sygate configured to allow file sharing?
Click to expand...

Thanks for replying.
I had no problems with Sygate before. Sharing worked great.

I was using NAV 2005 before, and I figured rather than pay to renew,
I'd get the latest.

I've learned from experience that Symantec's support sucks.
Boilerplate responses.

My Windows firewall is turned off, Sygate is configured to allow all
traffic withint the IP range of my home network.

With Sygate running, is it okay to disable the Worm Protection in NAV?
 
C

Chuck [MVP - Windows Networking]

Thanks for replying.
I had no problems with Sygate before. Sharing worked great.

I was using NAV 2005 before, and I figured rather than pay to renew,
I'd get the latest.

I've learned from experience that Symantec's support sucks.
Boilerplate responses.

My Windows firewall is turned off, Sygate is configured to allow all
traffic withint the IP range of my home network.

With Sygate running, is it okay to disable the Worm Protection in NAV?
Click to expand...

If you're going to diagnose the problem, you'll need to disable everything that
you can (one item at a time, and test frequently). Once you find out what you
have to disable, to make the problem go away, you'll know what the problem
component is.

When you know what the problem component is, you have to decide whether to leave
it disabled, or to re enable it and research what you have to do to get file
sharing to work with the problem component.

Sygate, IIRC, is a clean simple firewall, and operates at the network level.
NAV, on the other hand, is kitchen sink ware. Worm protection, part of NAV,
apparently operates at the application level, blocks SMBs, and causes problems
with file sharing. My guess is you will have to either disable it, or figure
out how to configure it to not cause the problems.

Does this make any sense? We've been seeing this problem coming for a while,
and it looks like NAV 2007 may bring it to a head.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
M

Mitch

Th PC that I'm using to type this message has several shared folders.
Even if I can't access other PC's on the network, shouldn't my local
shared folders show up under My Network Places?

Because they don't.

If I go to Microsoft Windows Network, and click on MSHome, I get the
access denied error.
 
M

Mitch

Th PC that I'm using to type this message has several shared folders.
Even if I can't access other PC's on the network, shouldn't my local
shared folders show up under My Network Places?

Because they don't.

If I go to Microsoft Windows Network, and click on MSHome, I get the
access denied error.
 
C

Chuck [MVP - Windows Networking]

Th PC that I'm using to type this message has several shared folders.
Even if I can't access other PC's on the network, shouldn't my local
shared folders show up under My Network Places?

Because they don't.

If I go to Microsoft Windows Network, and click on MSHome, I get the
access denied error.
Click to expand...

The "access denied" from clicking on the workgroup has to be a firewall problem.
Your local shared folders not showing up under My Network Places could be a
browser problem, which _might_ involve something besides a firewall though.

Look at logs from "browstat status" and "ipconfig /all", if you like, from each
computer, and we'll try and diagnose the problem. Read this article, and linked
articles, and follow instructions precisely (download browstat!):
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>
http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
M

Mitch

Here's my browstat output:



Status for domain MSHOME on transport
\Device\NetBT_Tcpip_{0B1BB29E-CD36-40A5-9C73-3039ACFF173A}
Browsing is active on domain.
Master browser name is: D4ZPQD81
Could not connect to registry, error = 53 Unable to determine
build of browser master: 53
Unable to determine server information for browser master: 53
1 backup servers retrieved from master D4ZPQD81
\\D4ZPQD81
Unable to retrieve server list from D4ZPQD81: 53
 
C

Chuck [MVP - Windows Networking]

Here's my browstat output:



Status for domain MSHOME on transport
\Device\NetBT_Tcpip_{0B1BB29E-CD36-40A5-9C73-3039ACFF173A}
Browsing is active on domain.
Master browser name is: D4ZPQD81
Could not connect to registry, error = 53 Unable to determine
build of browser master: 53
Unable to determine server information for browser master: 53
1 backup servers retrieved from master D4ZPQD81
\\D4ZPQD81
Unable to retrieve server list from D4ZPQD81: 53
Click to expand...

That's a start, but no more.

How many computers, running what Operating System, do you have? Both browstat
and ipconfig are way more useful when run on multiple computers, so the results
can be compared.
<http://nitecruzr.blogspot.com/2005/05/browstat-utility-from-microsoft.html>
http://nitecruzr.blogspot.com/2005/05/browstat-utility-from-microsoft.html
<http://nitecruzr.blogspot.com/2005/05/reading-ipconfig-and-diagnosing.html>
http://nitecruzr.blogspot.com/2005/05/reading-ipconfig-and-diagnosing.html

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
M

Mitch

Okay, I'll call this PC #1.


Here's the ipconfig:


Windows IP Configuration



Host Name . . . . . . . . . . . . : bfamily

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Linksys NC100 Fast
Ethernet Adapter

Physical Address. . . . . . . . . : 00-04-5A-7A-BE-CC

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.151

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.1.86.66

208.1.87.130

208.1.86.66

208.1.87.130


Will run down to the other PC, thumb drive in hand. No file sharing,
you know. :)
 
M

Mitch

Both PC's are running XP Home. Both are connected to a Netgear
router. PC #2 is just running Windows Firewall. PC #1 is running
Sygate.


PC #2

Status for domain MSHOME on transport
\Device\NetBT_Tcpip_{14FBF8B6-AEAF-4D17-B941-81B330BB5443}
Browsing is active on domain.
Master browser name is: D4ZPQD81
Could not connect to registry, error = 53 Unable to determine
build of browser master: 53
Unable to determine server information for browser master: 53
1 backup servers retrieved from master D4ZPQD81
\\D4ZPQD81
Unable to retrieve server list from D4ZPQD81: 53




Windows IP Configuration



Host Name . . . . . . . . . . . . : mbsound

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 7:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Linksys USB 10Base-T
Ethernet Adapter

Physical Address. . . . . . . . . : 00-04-5A-91-FF-92

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.152

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.1.86.66

208.1.87.130
 
A

ANONYMOUS

It is very likely that file sharing has been switched off and you could
check this out by right-clicking on one of the folders, Properties,
Select sharing Tab and check Network sharing and Securities.
i use Norton SystemsWork Premier (Which includes Antivirus 2007) but I
don't have this problem.

Hope this helps.
 
C

Chuck [MVP - Windows Networking]

Okay, I'll call this PC #1.



Here's the ipconfig:


Windows IP Configuration



Host Name . . . . . . . . . . . . : bfamily

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Linksys NC100 Fast
Ethernet Adapter

Physical Address. . . . . . . . . : 00-04-5A-7A-BE-CC

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.151

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.1.86.66

208.1.87.130

208.1.86.66

208.1.87.130


Will run down to the other PC, thumb drive in hand. No file sharing,
you know. :)
Click to expand...

Thumb drives rule. Floppy discs suck.

OK, the good news. Both computers are using NetBT.
PC #1:
Host Name . . . . . . . . . . . . : bfamily PC #2:
Host Name . . . . . . . . . . . . : mbsound
But.
Click to expand...

What's that?

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
M

Mitch

What's that?
Click to expand...

LOL! I was hoping you would tell me!

Okay. Some progress. I turned off all machines. Not just rebooted,
but shut them down. I also turned off my router.

When everything booted up, both PC's can now see all shared folders.
PC #2 can browse PC #1's folders. PC #1 can see the folders, but
can't browse into them. Access denied.

Should I do another round of logs?
 
C

Chuck [MVP - Windows Networking]

LOL! I was hoping you would tell me!

Okay. Some progress. I turned off all machines. Not just rebooted,
but shut them down. I also turned off my router.

When everything booted up, both PC's can now see all shared folders.
PC #2 can browse PC #1's folders. PC #1 can see the folders, but
can't browse into them. Access denied.

Should I do another round of logs?
Click to expand...


The logs will help.

So what other computers have you had in your past? That might be part of the
problem.

If you have done a total shutdown, that should reset a plain browser problem.
So yes, a new set of logs will help identify what additional problems lie ahead.

And check PC #2 for security settings. What's the complete and exact error
message?

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
A

ANONYMOUS

It looks like the DNS servers are out of range. Just remove them and
see if it works. For basic network, you don't need DNS address.
 

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