Norton Anti vrius

[Jim]

Does anybody know of a problem installing the NAV 2004
professional software on Home XP? I can't enable the
software. I've checked for viruses, I've activated the
software and have been in contact with Norton Techy's for
a month now and they can't figure it out either. I'm
about ready to give up and thought I'd ask the real
experts.

 

[cpnet]

What is the specific problem you're having? I was having trouble installing
NAV Pro 2004 on an Xp Pro machine (all available service packs applied - but
not sp2). I was getting error 3005,545 at the end of the install process
after activating NAV (but before it ran the full virus scan etc).

The problem seems to be that the registry permissions for the whole registry
(not just the Symantec keys) are all messed up. Dell has told me I'll need
to re-install the OS, but I'm thinking I can maybe re-apply the default
security template. (I don't think you can re-apply the templates on XP Home
though).

In particular, I was seeing that newly created registry keys by default gave
only read permissions to the Administrators group. This meant that the NAV
install couldn't edit the proper Symantec keys after having created them. I
was able to get the install to work by assigning Administrators, "Full
Control" to the HKLM\Software\Symantec key, but I still need to fix the
registry as this permissions problem shouldn't have been there in the first
place. I didn't find Norton's free online help to be of much help. They
just pointed me to a knowledge base article that I previously told them I
had already read and executed a couple of times.