Norton Anti-Virus

[Geoff]

I have never had a problem with Norton but I recently re-installed WinDoze
and re-installed Norton SystemWorks 2003. To my surprise, it showed my
virus definition subscription had expired even though I bought it 2 months
ago.

I looked in the e-mail Symantec sent me confirming my order and they sent me
all the information except the subscription key. The Symantec support page
says one must call tech support for this problem.

I called tech support, listened to all their BS messages about priotiy
routing numbers, etc. and finally got the subscription key.

Why Symantec does not send you this info in the first place is beyond me. I
bought/paid for it.

Very irritating.

-g

 

[Lanwench [MVP - Exchange]]

I have never had a problem with Norton but I recently re-installed
WinDoze and re-installed Norton SystemWorks 2003. To my surprise, it
showed my virus definition subscription had expired even though I
bought it 2 months ago.

I looked in the e-mail Symantec sent me confirming my order and they
sent me all the information except the subscription key. The
Symantec support page says one must call tech support for this
problem.

I called tech support, listened to all their BS messages about priotiy
routing numbers, etc. and finally got the subscription key.

Why Symantec does not send you this info in the first place is beyond
me. I bought/paid for it.

Very irritating.

-g

Yes, Symantec support or lack thereof can be irritating. I tend to avoid
their products.