G
Ginger Beer
Guys,
For whatever reason, Nokia thought this problem should be
addressed to MicroSoft. I think Nokia is passing the buck,
but I wanted a second opinion. See the e-mail conversation
below:
-----------------------------------------------------------
---------------------
From: (e-mail address removed) [mailto:canada.
(e-mail address removed)]
Sent: 27 September 2004 09:15
To: (e-mail address removed)
Subject: Re:RE: Support Request
Dear Ginger,
Thank you for your response.
We understand your interest in having us follow-up with
Microsoft on your behalf regarding the computer error that
you are experiencing.
Nokia is unable to follow-up with Microsoft regarding the
computer error that you are having while using PC Suite, as
we have no access to your computer and will be unable to
provide adequate information to Microsoft's support
personal. It is best if you contact them directly, to
troubleshoot while on the phone. In this way, you will be
able to respond directly and immediately to any questions
or probing that they may require, and thus your concern
will be resolved in the most timely manner possible.
As mentioned in our previous e-mail, if you would like us
to troubleshoot your software concern directly, please
contact us via telephone, toll-free at 1-888-226-6542. We
are confident that one of our representatives can assist
you further.
If you have any additional questions, please contact us. To
ensure proper handling, please continue to use the current
subject line.
Thank you for choosing Nokia for your mobile needs.
Saul
E-mail Specialist
Nokia Inc.
P.S. In an effort to continuously improve Nokia's service
to you, please complete our short 8 question E-mail
Customer Care Survey. Please copy and paste the following
link into the address field of your web browser http://www.
klcsurveys.com/surveys/nokia_feedbackc2.htm
----- Original Message -----
From: (e-mail address removed)
To: (e-mail address removed)
Subject: RE: Support Request
Dear Nokia Support,
Thank you for your recommendation. I appreciate the
response. I would like to ask you a favour. Could you
please follow-up with Microsoft as you have detailed below?
I ask this of you because I would not like to get bounced
back to Nokia by Microsoft when they tell me "Oh that Nokia
software is causing a problem, you should contact their
technical support". Further, since my Microsoft Windows XP
was not experiencing any difficulties at all without the
presence of the Nokia software, I don't think they have
contributed to the problem I am having.
Consider the benefit to Nokia in you persuing this contact
on my behalf. You would have an opportunity to discover if
there is some incompatibility between your software and
Microsoft's O/S. I would not be able to achieve such a
benefit for you on my own, because I am not an expert in
your software. But you are. In fact, that is why I
contacted you in the first place, so that works out well.
Thank you in advance for your careful consideration of this
idea.
Regards,
Ginger Beer
From: (e-mail address removed) [mailto:canada.
(e-mail address removed)]
Sent: 22 September 2004 12:45
To: (e-mail address removed)
Subject: Re:Support Request
Dear Valued Nokia Customer,
Thank you for e-mailing Nokia's Contact Centre.
We are sorry to learn that you have been experiencing a
"container" error message when using the PC suite's Phone
editor with your Nokia 6590i phone.
As Microsoft is specifically asking whether or not you wish
to send the crash report to them, we believe this may be
something they would be better assisting you with.
We recommend either contacting Microsoft by phone at
1-888-SP2-HELP, or online by copying and pasting the
following URL into the address field of your browser.
http://support.microsoft.com/default.aspx?scid=fh;EN-CA;
incidentsubmit
If Microsoft is unable to assist you, please contact
Nokia?s contact centre by phone, at 1-888-226-6542, or
locally at 905-427-1373. We are open Monday through Friday
from 8:30 a.m. to 8:00 p.m. EST (excluding Holidays). Our
toll free number is 1-888-226-6542, or within the local
dialling area (905) 427-1373.
We apologize for any inconvenience you have experienced. If
you have any additional questions, please contact us. To
ensure proper handling, please continue to use the current
subject line.
Thank you for choosing Nokia for your mobile needs.
Jill
E-mail Specialist
Nokia Inc.
P.S. In an effort to continuously improve Nokia's service
to you, please complete our short 8 question E-mail
Customer Care Survey. Please copy and paste the following
link into the address field of your web browser http://www.
klcsurveys.com/surveys/nokia_feedbackc2.htm
----- Original Message -----
From: (e-mail address removed)
To: (e-mail address removed)
Subject: Support Request
Support Request - 9/21/2004 9:56:57 PM
-----------------------------------------------------
Name : Ginger Beer
Email : (e-mail address removed)
Postal Code : N/A
Comments : Lately, whenever I start up my Nokia PC Suite 4.
5, Phone Editor, it starts fine, but when I activate
infrared on my Nokia 6590i, and then point it at the IR
port on my Toshiab Tecra 8100, Windows XP shows me in the
system tray than an IR device has been detected, and then
Nokia Phone Editor will acknowledge the presence of the
phone by showing how many messages are stored int he SIM
(in Phone Editor's bottom right-hand corner), and the
shortly thereafter Nokia Phone Editor crashes in the form
of a box appearing on the screen entitled "Container",
appologising for the invconvenience, and asking me if I
wasnt to send or not send the crash report to Microsoft.
This has been happening for days. Help?
Ginger
For whatever reason, Nokia thought this problem should be
addressed to MicroSoft. I think Nokia is passing the buck,
but I wanted a second opinion. See the e-mail conversation
below:
-----------------------------------------------------------
---------------------
From: (e-mail address removed) [mailto:canada.
(e-mail address removed)]
Sent: 27 September 2004 09:15
To: (e-mail address removed)
Subject: Re:RE: Support Request
Dear Ginger,
Thank you for your response.
We understand your interest in having us follow-up with
Microsoft on your behalf regarding the computer error that
you are experiencing.
Nokia is unable to follow-up with Microsoft regarding the
computer error that you are having while using PC Suite, as
we have no access to your computer and will be unable to
provide adequate information to Microsoft's support
personal. It is best if you contact them directly, to
troubleshoot while on the phone. In this way, you will be
able to respond directly and immediately to any questions
or probing that they may require, and thus your concern
will be resolved in the most timely manner possible.
As mentioned in our previous e-mail, if you would like us
to troubleshoot your software concern directly, please
contact us via telephone, toll-free at 1-888-226-6542. We
are confident that one of our representatives can assist
you further.
If you have any additional questions, please contact us. To
ensure proper handling, please continue to use the current
subject line.
Thank you for choosing Nokia for your mobile needs.
Saul
E-mail Specialist
Nokia Inc.
P.S. In an effort to continuously improve Nokia's service
to you, please complete our short 8 question E-mail
Customer Care Survey. Please copy and paste the following
link into the address field of your web browser http://www.
klcsurveys.com/surveys/nokia_feedbackc2.htm
----- Original Message -----
From: (e-mail address removed)
To: (e-mail address removed)
Subject: RE: Support Request
Dear Nokia Support,
Thank you for your recommendation. I appreciate the
response. I would like to ask you a favour. Could you
please follow-up with Microsoft as you have detailed below?
I ask this of you because I would not like to get bounced
back to Nokia by Microsoft when they tell me "Oh that Nokia
software is causing a problem, you should contact their
technical support". Further, since my Microsoft Windows XP
was not experiencing any difficulties at all without the
presence of the Nokia software, I don't think they have
contributed to the problem I am having.
Consider the benefit to Nokia in you persuing this contact
on my behalf. You would have an opportunity to discover if
there is some incompatibility between your software and
Microsoft's O/S. I would not be able to achieve such a
benefit for you on my own, because I am not an expert in
your software. But you are. In fact, that is why I
contacted you in the first place, so that works out well.
Thank you in advance for your careful consideration of this
idea.
Regards,
Ginger Beer
From: (e-mail address removed) [mailto:canada.
(e-mail address removed)]
Sent: 22 September 2004 12:45
To: (e-mail address removed)
Subject: Re:Support Request
Dear Valued Nokia Customer,
Thank you for e-mailing Nokia's Contact Centre.
We are sorry to learn that you have been experiencing a
"container" error message when using the PC suite's Phone
editor with your Nokia 6590i phone.
As Microsoft is specifically asking whether or not you wish
to send the crash report to them, we believe this may be
something they would be better assisting you with.
We recommend either contacting Microsoft by phone at
1-888-SP2-HELP, or online by copying and pasting the
following URL into the address field of your browser.
http://support.microsoft.com/default.aspx?scid=fh;EN-CA;
incidentsubmit
If Microsoft is unable to assist you, please contact
Nokia?s contact centre by phone, at 1-888-226-6542, or
locally at 905-427-1373. We are open Monday through Friday
from 8:30 a.m. to 8:00 p.m. EST (excluding Holidays). Our
toll free number is 1-888-226-6542, or within the local
dialling area (905) 427-1373.
We apologize for any inconvenience you have experienced. If
you have any additional questions, please contact us. To
ensure proper handling, please continue to use the current
subject line.
Thank you for choosing Nokia for your mobile needs.
Jill
E-mail Specialist
Nokia Inc.
P.S. In an effort to continuously improve Nokia's service
to you, please complete our short 8 question E-mail
Customer Care Survey. Please copy and paste the following
link into the address field of your web browser http://www.
klcsurveys.com/surveys/nokia_feedbackc2.htm
----- Original Message -----
From: (e-mail address removed)
To: (e-mail address removed)
Subject: Support Request
Support Request - 9/21/2004 9:56:57 PM
-----------------------------------------------------
Name : Ginger Beer
Email : (e-mail address removed)
Postal Code : N/A
Comments : Lately, whenever I start up my Nokia PC Suite 4.
5, Phone Editor, it starts fine, but when I activate
infrared on my Nokia 6590i, and then point it at the IR
port on my Toshiab Tecra 8100, Windows XP shows me in the
system tray than an IR device has been detected, and then
Nokia Phone Editor will acknowledge the presence of the
phone by showing how many messages are stored int he SIM
(in Phone Editor's bottom right-hand corner), and the
shortly thereafter Nokia Phone Editor crashes in the form
of a box appearing on the screen entitled "Container",
appologising for the invconvenience, and asking me if I
wasnt to send or not send the crash report to Microsoft.
This has been happening for days. Help?
Ginger
