No way to return to source doc when linked at client's site

G

Guest

Please bear with me. I have an odd (to me) problem.
I have created a folder of documentation docs for a client--more than 200
and growing. Originally the client was thinking the docs were going to be
hard copy, but they repurposed (I love jargon) the docs to be part of an
online help system.
I have a Master Index that links to their individual business groups,
Estimating, Order Entry, Financial, etc.
Within each business group there is a sub-index from which users access
specific documents.
From each document, users can access the appropriate sub-index. This part
works fine.
The problem arises when I link between documents, especially between
documents in different business groups.
Due (according to the client's IS/IT team) to a bad API in the software
program for which I'm writing the documentation, there is no way to return to
a previously opened document.
When their software accesses the Word docs, they open in a weird hybrid
window that's a cross between browser and Word.
Sadly, the interface provides no "previous" button nor a way to return to
the previously opened document.
The only available Word toolbar is "Reviewing". Why? Nobody knows.
When I right click on the toolbar on their server version of Word, I can't
access the Web toolbar (the one that generates the back and forth arrows).
The talk now is of converting the Word docs (more than 200, if you remember)
to a different format.
I've tried several PDF converters. None works well enough; graphic borders
are handled poorly and screenshot text is nearly unreadable.
The other option under discussion is converting the docs to HTML. This
causes some functionality to be lost.
Is there some sort of workaround that would allow users to return to a
previously open document?
Did I mention that in some cases, there are links from multiple docs to a
different doc, so I can't just put in one more link for returning.
I've tried the ALT + left arrow combo. That doesn't work.
Not expecting an answer to this, but I thought I'd give it a shot.
Joel
ps. Using Word 2003.
 
E

Ed

I'm not the expert by any means, but the Word document does have a
FollowHyperlink method that allows the linked document to open in a new
window. If you could possibly use that method, it could preserve your
original doc while they are viewing the linked file.

HTH
Ed
 

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