No Internet Connection

[Guest]

After a virus attacked our computer, I had to reinstall XP back to factory
settings. Now I am unable to connect to the internet. Tried reinstall several
times with same result. (We use a LAN connection and I can connect to the
internet using a different computer). On a normal boot, the Local Area
Connection icon is present, I get the ‘LAN connected’ message, and I am able
to ping addresses successfully. Try to bring up IE and get the page not found
message. I tried Resetting Internet Protocol (TCP/IP) with Guided_Help.exe,
did not work. One other thing, in Safe mode, the Local Area Connection icon
is not present. If I try to add it via connection wizard, nothing happens.
Would greatly appreciate any help.

 

[Malke]

After a virus attacked our computer, I had to reinstall XP back to factory
settings. Now I am unable to connect to the internet. Tried reinstall several
times with same result. (We use a LAN connection and I can connect to the
internet using a different computer). On a normal boot, the Local Area
Connection icon is present, I get the ‘LAN connected’ message, and I am able
to ping addresses successfully. Try to bring up IE and get the page not found
message. I tried Resetting Internet Protocol (TCP/IP) with Guided_Help.exe,
did not work. One other thing, in Safe mode, the Local Area Connection icon
is not present. If I try to add it via connection wizard, nothing happens.
Would greatly appreciate any help.

After you did the clean install, did you also install all the drivers
for your hardware? It sounds like you did not do this and it is necessary.

Never get drivers from Windows Update. Get them from:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM
computer (HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific
model machine and look at the specs (you'll be there to get the drivers
anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor. The older Aida32 is good for this, too.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.aumha.org/free.htm - Aida32 (hosted on Jim Eshelman's site)


Malke

 

[Guest]

After a virus attacked our computer, I had to reinstall XP back to factory
settings. Now I am unable to connect to the internet. Tried reinstall several
times with same result. (We use a LAN connection and I can connect to the
internet using a different computer). On a normal boot, the Local Area
Connection icon is present, I get the ‘LAN connected’ message, and I am able
to ping addresses successfully. Try to bring up IE and get the page not found
message. I tried Resetting Internet Protocol (TCP/IP) with Guided_Help.exe,
did not work. One other thing, in Safe mode, the Local Area Connection icon
is not present. If I try to add it via connection wizard, nothing happens.
Would greatly appreciate any help.

Hi Drogo,
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Network connection.
On your LAN connection Right click and select Properties, make sure on the
Properties by highlighting the Internet protocol and click properties that
the your computer obtaining IP address Automatically and click [OK] to close
the LAN Properties and close the Network connection window.
= Open a Run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Note the space between ipconfig_/.
Reboot your computer and see if you will be able to access the Internet.

If not try this:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
HTH.
Let us know.
nass
===
www.nasstec.co.uk

 

[Guest]

nass,
The renew command gave me an error: "could not connect to DHCP server".
I have a router and was using a different port to connect to the internet.
I connected the computer to the original port and it works fine. Not
understanding why.

After a virus attacked our computer, I had to reinstall XP back to factory
settings. Now I am unable to connect to the internet. Tried reinstall several
times with same result. (We use a LAN connection and I can connect to the
internet using a different computer). On a normal boot, the Local Area
Connection icon is present, I get the ‘LAN connected’ message, and I am able
to ping addresses successfully. Try to bring up IE and get the page not found
message. I tried Resetting Internet Protocol (TCP/IP) with Guided_Help.exe,
did not work. One other thing, in Safe mode, the Local Area Connection icon
is not present. If I try to add it via connection wizard, nothing happens.
Would greatly appreciate any help.

Hi Drogo,
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Network connection.
On your LAN connection Right click and select Properties, make sure on the
Properties by highlighting the Internet protocol and click properties that
the your computer obtaining IP address Automatically and click [OK] to close
the LAN Properties and close the Network connection window.
= Open a Run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Note the space between ipconfig_/.
Reboot your computer and see if you will be able to access the Internet.

If not try this:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
HTH.
Let us know.
nass
===
www.nasstec.co.uk

 

[Guest]

Hi Drogo,
You may connected the Cable in a mesh mash way (i.e the WLAN in a LAN port
and Vice versa.
Have a look at this and you will know where it gone wrong:
http://www.microsoft.com/windowsxp/using/networking/setup/wired.mspx
Glad you sorted it out and thanks for letting us know.
Good luck.
nass

nass,
The renew command gave me an error: "could not connect to DHCP server".
I have a router and was using a different port to connect to the internet.
I connected the computer to the original port and it works fine. Not
understanding why.

After a virus attacked our computer, I had to reinstall XP back to factory
settings. Now I am unable to connect to the internet. Tried reinstall several
times with same result. (We use a LAN connection and I can connect to the
internet using a different computer). On a normal boot, the Local Area
Connection icon is present, I get the ‘LAN connected’ message, and I am able
to ping addresses successfully. Try to bring up IE and get the page not found
message. I tried Resetting Internet Protocol (TCP/IP) with Guided_Help.exe,
did not work. One other thing, in Safe mode, the Local Area Connection icon
is not present. If I try to add it via connection wizard, nothing happens.
Would greatly appreciate any help.

Hi Drogo,
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Network connection.
On your LAN connection Right click and select Properties, make sure on the
Properties by highlighting the Internet protocol and click properties that
the your computer obtaining IP address Automatically and click [OK] to close
the LAN Properties and close the Network connection window.
= Open a Run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Note the space between ipconfig_/.
Reboot your computer and see if you will be able to access the Internet.

If not try this:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
HTH.
Let us know.
nass
===
www.nasstec.co.uk