No Display After Installing Windows Live

[Guest]

Let me begin by stating that my HP Pavilion 533w was running perfectly until
tonight, as I had taken extra care to make sure that I have removed all
spyware, all trojans, all viruses, all registry problems, etc., using Norton
Anti-Virus, SpySweeper, CounterSpy, WinASO Registry Optimizer, and
Microsoft's Malicious Software Removal Tool. So absolutely no problems at
all. Then, I made the terrible mistake of listening to a programmer I was
going to hire who suggested that I install Windows Live because he does not
have Skype, which I use, to communicate with me. So I listened. After
installation, I tried to run Windows Live, but my mouse froze. So I rebooted,
only to my dismay that nothing appeared on my display, just completely black.
I rebooted again, but still the same results. I went to the HP support site
and did as suggested, but no help.

I have so many files in my computer that I need to access every hour on the
hour. Can some kind soul please tell me what I need to do to get my display
back. By the way, more than two hours have passed since my last reboot, and
the hard drive light is still on. If you are curious, I am using my
colleague's computer.

I have to state this - EVERYTIME, and I mean EVERYTIME I install something
from Microsoft, whether it's an update, or a fix, or new application, my
computer always gets messed up. But when I install software from other
companies, everything goes smoothly.

Please help.

 

[Guest]

Well, it is funny that everything from windows screws up your pc, when it
should be the other way around. Also, If i'm not mistaken, skype was
found to have somekind of bug or spyware or something. And a lot of the
updates from microsoft are in regards combating secret programming by other
softwares that would compromise your system and security.

Keeping in mind that Windows Live is a group of softwares that all utilize
the internet. So my guess is that you are either low on resources, eg
memory, or your internet connection is causing some of your issues....

It's possible that with so many other software that you have installed, they
all have added an auto update and or they are all working simultaneously and
bogging maybe crashing your system. Double check your antiviruls to see if
they are not running at the same time, each checking every file and data bit
your are sending and receiving. You can probably imagine the strain on the
system if a antispyware is checking the antispyware that is checking the
antivirus that is checking your files.....

What you can do to temporarily see if something helps is to disable all of
your startup programs from the msconfig file. Then you can enable them one
by one afterwards. Go to start then run then type in msconfig From there
go to the startup tab and take a look of all the line items. Do you see lots
n lots of updating executables. If so, then you don't need these to run for
you and take up your memory and bogged down your cpu. Also, see if the
antispywares are all being loaded up together, If so then you don't need them
to do this as you can run them manually at your convenience. As mentioned
you can disable anyone of these or all of them to see if your are funtioning
better after rebooting. If so, then you may have discovered the problem.
You can enable the startups again via the msconfig. Or what would be better
is to launch the programs manually and check their options to startup or not
to startup with windows and or update themselves automatically. beleive me
they can add themselves back into msconfig.

I wouldn't suggest to do a restore since you say your files are updated
every hour. And doing a restore would mean that you would loose everything.
However, I would recommend you use Cobra8 or something so that these
particular files can be singularly backed up automatically every hour. This
way if you ever need to do a windows restore to a prior day or so, you can
restore your files to the prior hour or so with cobra.

With so much power you are using from your system I hope you have at least
512k or Ram and your virtual memory/pagefile is set at a min of 2 and max of
750 or so. Windows will always adjust these automatically. but at times it
overcompensates....

 

[Guest]

oh, i jumped the gun abit. Insert your windows setup cd and boot from it.
Windows will begin installing the critical files it needs. It will then ask
you what you want to do, ie new installation or recovery console. If you
select new install, it will search your drives and either it will give you a
list of locations to install windows or you can point to your installation on
the drive. If you point to the installation, the cd will ask if you want to
repair it, so say yes.... It will begin repairing only those system files
that crashed or overwhelmend your system.....

If this doesn't work, we can try something else... If it does, please take
into consideration some of my recommendations....

 

[Guest]

I am sorry that I was not specific enough. I installed Windows Live
Messenger, and I don't know if that makes a difference with regard to your
suggestions. I cannot find my Windows CD, and to tell you the truth, I don't
even recall if HP included the CD with all the stuff in the box. So I cannot
do as you suggest in your second reply.

 

[Guest]

yeh, you should really barrel down on HP and get somekind of disks as this is
the exact situation that you would need them for. If not, then you might
decide to buy windows xp for yourself. But if your pc includes a version of
windows on it, then the price included a registered copy for your use.

In any case, Messenger Live may not be for everyone. With messenger it is
possible to run different versions at the same time. However, only one can
be logged in at a time. So if you had a previous messenger installed and it
logged you in automatically. The new messenger live would also install but
would be unable to log you in because you would be already logged in with the
othe messenger. Similarly, if you are logged in with the new version, then
the older version would be unable to log you in. I am presuming that windows
live messenger may have been unable to log you in and in its attempt to
notify you, caused your system to crash. But this is only a presumption.
When you can get back into windows, then disabling the messengers from the
startup tab in msconfig is highly recommended...

In the interim, I suggest that you borrow a windows cd from somebody, if you
can, i use it to start the recovery console. Ideally, if you had a windows
cd registered to you, then you could use the super duper "windows repair"
feature. But this is not recommended to do with somebody elses cd.

If you cannot borrow another windows cd to use the recovery console, then
see if somebody can make you a set of startup disks from their computer. You
can use them to startup and or boot to the command prompt. There are 2 types
of startup disks, 1 being ms dos and the other is for ntfs. Get both made if
you can.

Between the recovery console with a borrowed windows cd or with the startup
disks they will get you to the c prompt. Once there you can repair your
registry from a backed up one. This one will not have recorded messenger
live... Once repaired you should be able to boot up without the startup
disks. And i would suggest to startup in safe mode and begin freeing up
your memory as i suggested earlier. and or uninstalling the msngr live as
well.

I won't be online until tomorrow. But if you want to research and see if
you can resolve this on your own. Go to microsoft.com and search for
repairing the registry via command prompt or recovery console. YOu may have
to refine the search criteria, but when you get to a knowledge base article
on deleting and coping the hive files, you will be on the right page. I
think I made an emergency batch file for myself of these actions. I will
take a look on my pc and pasting them for you in the next msg.....

 

[Guest]

As a preliminary suggestion, I would go to c:\program_files and find the
messenger live folder and delete it. I think you will see 2 folders,
1=messenger and 2nd=msn messenger. Delete the msn one. Then try to start
windows by typing c:\I386\winnt32.exe

If this gets you in great, if not, then see if repairing the registry
helps.. You might have to reboot to get to command prompt again and do this.

I think that the kb suggests to copy the current hives to a safe place
before replacing them with the originals. Unfortunately, my system is
slightly different. But basically the process is that you would have to go
to c:\windows\system32\config\original\ and copy these files in the
directory c:\windows\system32\config

Again if you get in great. And if you do, you can do a windows restore to
replace the "original" registry with something more current but before msn
live....

i'll check in tomorrow... gl.