No Black Supply: Insert ink cartridge NOW (HP oj d145)

[maryanne kehoe]

What can this error possibly be indicating?
HP OfficeJet d145
No Black Supply: Insert ink cartridge NOW to prevent damaging the product.

I've inserted and reinserted the HP black ink printer cartridge #14 c5011a
but I still all of a sudden get this error from my HP printer saying "No
Black Supply".

I've cleaned with a pencil eraser the gold plated contacts on the HP14
c5011a printer ink cartridge and I've cleaned the four springey prongs on
the HP OfficeJet d145 printer that connect to the HP printer ink cartridge
to no avail.

I've tugged and pulled and tapped and jiggled the HP 14 ink cartridge; but
still the HP OfficeJet d145 printer thinks the black printer ink is empty.

The problem is this show-stopping error wholly disables the HP OfficeJet
d145 printer. NOTHING can be pressed - not a single button - no diagnostics
can be performed - no printer head cleaning - nothing. Absolutely no
buttons work except the on/off button which has been cycled many many times
between yesterday and today.

This HP printer is so very frustrating.

Do any printer experts have a debug procedure for testing why the HP OJ
d145 thinks the HP 14 black printer ink is out when in fact it is not?

 

[craigm]

What can this error possibly be indicating?
HP OfficeJet d145
No Black Supply: Insert ink cartridge NOW to prevent damaging the
product.

I've inserted and reinserted the HP black ink printer cartridge #14 c5011a
but I still all of a sudden get this error from my HP printer saying "No
Black Supply".

I've cleaned with a pencil eraser the gold plated contacts on the HP14
c5011a printer ink cartridge and I've cleaned the four springey prongs on
the HP OfficeJet d145 printer that connect to the HP printer ink cartridge
to no avail.

I've tugged and pulled and tapped and jiggled the HP 14 ink cartridge; but
still the HP OfficeJet d145 printer thinks the black printer ink is empty.

The problem is this show-stopping error wholly disables the HP OfficeJet
d145 printer. NOTHING can be pressed - not a single button - no
diagnostics can be performed - no printer head cleaning - nothing.
Absolutely no buttons work except the on/off button which has been cycled
many many times between yesterday and today.

This HP printer is so very frustrating.

Do any printer experts have a debug procedure for testing why the HP OJ
d145 thinks the HP 14 black printer ink is out when in fact it is not?

Did you try a new (not refilled) cartridge?

 

[Larry B. Scott]

Have you tried unplugging your printer instead of just turning it off?
Sometimes unplugging it for a couple of minutes clears false errors or
memory problems and makes the printer recognize that there isn't an
empty cartridge in there anymore.

 

[measekite]

i have an hp as well as a canon. i never have had to clean the contacts

 

[Stefaan A Eeckels]

Do any printer experts have a debug procedure for testing why the HP
OJ d145 thinks the HP 14 black printer ink is out when in fact it is
not?

Is this an original cartridge or has or has it been refilled?
Can you access menu 7 - 1 (Status and maintenance/Check Ink Level)?
Depending on how many pages have you printed, the head might need to be
changed.

 

[GEO Me]

Have you tried unplugging your printer instead of just turning it off?
Sometimes unplugging it for a couple of minutes clears false errors or
memory problems and makes the printer recognize that there isn't an
empty cartridge in there anymore.

This is exactly what I did - by chance- with an Epson SC800 that
would not power up. Sometimes it powers off by itself, but this time
would not power up again ...until I unplugged for a couple of
minutes.

Geo

 

[maryanne kehoe]

Did you try a new (not refilled) cartridge?

No. Not yet. The HP OfficeJet d145 printer stoppage just started yesterday
when I pulled the 23 ml #14 HP c5011a black ink cartridge out to replenish.

Normally I just drip a dozen drops or so of high quality black ink onto the
bottom sponge about once a week or so to keep the sponge nice & wet . This
ensures vivid high-quality colors in my watercolor printouts.

I've done this many times since I put the original #14 c5011a HP black ink
cartridge in the HPOJ d145 on October 2, 2004.

However, this time, when I put the #14 HP c5011a black ink cartridge back
into the HP OfficeJet d145 printer, for the first time, I got the message
that there was no black ink supply.
No Black Supply: Insert ink cartridge NOW

I don't think the error is saying that the ink level is low because I
turned off the ink level indicator years ago using advice from
http://www.alotofthings.com/supportforrefillers/resettingthehpC5010A5011A.html
which says to press LEFT ARROW and RIGHT ARROW at the same time, then
release and then press, in sequential order, 7 and then 8 and then 9. When
the prompt appears asking if you want to override the black ink level
gauge, simply press 1 for Yes.

Even so, if the hp oj d145 ink level were low, the error message would be
Black ink out. Replace black ink cartridge. Press Enter to continue.

Does anyone have debugging procedures for this HP D145 error
No Black Supply: Insert ink cartridge NOW

 

[maryanne kehoe]

Have you tried unplugging your printer instead of just turning it off?
Sometimes unplugging it for a couple of minutes clears false errors or
memory problems and makes the printer recognize that there isn't an
empty cartridge in there anymore.

Yes, I did unplug it, but not for more than about ten seconds.

I've always wondered what a 'couple of minutes' would do.

Isn't off off? Why would off for a long time be off?

 

[maryanne kehoe]

This is exactly what I did - by chance- with an Epson SC800 that
would not power up. Sometimes it powers off by itself, but this time
would not power up again ...until I unplugged for a couple of
minutes.

I unplugged it for an hour but it still said the ink cartridge wasn't even
there.

I wonder if I should remove the CMOS battery and short the terminals on the
board at the left side of the printer near the front?

Do you think that would give it the final power-off signal this d145 needs?

 

[maryanne kehoe]

i have an hp as well as a canon. i never have had to clean the contacts
on the hp cart and never have a problem in many years of infrequent
use. but i do use genuine hp ink carts.

All my HP #14 c5011a black cartridges are genuine HP ink cartridges for
sale at the local Staples store. I tried a few of them and all gave the
same erroneous error.
No Black Supply: Insert ink cartridge NOW

Since the problem occurs with a multitude of HP #14 c5011a black ink
cartridges (some of which are expired), do you think this error indicates a
fault in the printer and not in the ink cartridge?

 

[maryanne kehoe]

Is this an original cartridge or has or has it been refilled?
Can you access menu 7 - 1 (Status and maintenance/Check Ink Level)?
Depending on how many pages have you printed, the head might need to be
changed.

Yes, it is an official 26 ml HP #14 c5011d black ink cartridge that has
been refilled many times simply by removing it and dropping a dozen or so
drops of high quality black ink (from my local printing shop) onto the
sponge.

Unfortunately, no buttons but the on/off button work now on this HPOJD145
printer, not even the "menu" button. I've never seen this before.

A written taped note on the ink cartridge says the #14 HP c5011d black ink
cartridge was first installed on October 6th 2004 - which, given the well
known HP 2.5 year "in printer life" limit - would give an HP warning 2.5
years later on or about April 6th 2007 saying the ink was about to expire.
"Black ink old. 5 days to expire. Printing will stop."
"Black ink old. 4 days to expire. Printing will stop."
"Black ink old. 3 days to expire. Printing will stop."
"Black ink old. 2 days to expire. Printing will stop."
"Black ink old. 1 day to expire. Printing will stop."
"Supply expired. Replace black ink cartridge."

The well known end-of-warranty date stamped on the HP c5011d black ink #14
cartridge itself is 2005/11/12 which is explained at
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bua02014
as being YYYY/MM/DD. That means the HP c5011d black ink cartridge was
manufactured 2.5 years earlier, on 2003/05/12 in YYYY/MM/DD format.

The final expiration date (each HP ink cartridge has *many* fake expiry
dates but only one real expiry date) can be calculated to be the HP
end-of-warranty date + 2 years which would be 2007/11/12.

Given all these calculations, there should be no reason the HP black #14
c5011d ink cartridge would not be recognized by the HP OfficeJet d145 all
in one printer.

Does anyone have any other advice before I go out and splurge on brand new
tanks (at 40 dollars a pop) by way of debugging?

 

[Bob Headrick]

No. Not yet. The HP OfficeJet d145 printer stoppage just started
yesterday
when I pulled the 23 ml #14 HP c5011a black ink cartridge out to
replenish.

Normally I just drip a dozen drops or so of high quality black ink
onto the
bottom sponge about once a week or so to keep the sponge nice & wet .
This
ensures vivid high-quality colors in my watercolor printouts.

I've done this many times since I put the original #14 c5011a HP black
ink
cartridge in the HPOJ d145 on October 2, 2004.

If you are removing and replacing the black cartridge once a week for a
couple of years you may have damaged the contacts. You might try asking
in the HP business forum at:
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=420
or the IT forum at:
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=420.
There are users there with more experience with the D series printers.

Regards,
Bob Headrick, MS MVP Printing/Imaging

 

[maryanne kehoe]

I've done this many times since I put the original #14 c5011a HP black ink
cartridge in the HPOJ d145 on October 2, 2004.

I just noticed two different numbers on my box of black ink cartridges
23 ml, HP #14, c5011a, black ink
26 ml, HP #14, c5011d, black ink

The problem happened with the 26 ml cartridge (not the 23 ml cartridge).
They are both exactly the same size and shape and, as far as I can tell,
the only difference is how much black ink Hewlett Packard put in the
original cartridge. Since both have been refilled many times, I doubt the
designation is meaningful at this time but I wanted to correct the record
so that others who are trying to help me are not confused.

Why would the HP OJ D145 printer think there was no cartridge in place?

 

[maryanne kehoe]

You may have damaged the contacts.
You might try asking in the HP business forum at:
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=420
or the IT forum at:
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=420.
There are users there with more experience with the D series printers.

Hi Bob Headrick,

I know from my googling this past couple of days that you are a veritable
Printer God when it comes to HP printers. Too bad your speciality is other
than the D-series printers as I could really use your help on this d145
error.
No Black Supply. Insert ink cartridge NOW

As far as I can tell from my googling, I'm the only one who has ever asked
about this error. I'm pretty sure it's not an expiry thing because none of
the expiration limits have been exceeded. These I calculated by searching
all the posts you posted to and finding the key calculations hinge on the
warranty expiration date printed on the HP ink cartridge which is
2005/11/12.

Your calculations give us the following true expiry dates.
- Manufacture Date: 2005/11/12 - 30 months = May 12, 2003
- Installation Date: 2004/10/06 (written at the time of installation)
- False Expiry Date: 2004/10/06 + 30 months = April 06, 2007
- True Expiry Date: 2005/11/12 + 24 months = November 12, 2007

Luckily, the false expiration date can be overcome (if you read your
threads), but so far nobody has overcome the true expiration date.

I guess since my problem has nothing to do with expiration dates, I'll need
the help of the two forums you suggested.

Can you post that second IT address again? It appears you accidentally cut
and pasted the *same* URL twice in your helpful advice above.

Thank you Bob,
maryanne

 

[Bob Headrick]

Can you post that second IT address again? It appears you accidentally
cut
and pasted the *same* URL twice in your helpful advice above.

Oops - the IT Multifunction group is:
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=230

and the Business Support group is:
http://forums1.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=420

The problem you are seeing does not seem related to expiration, the
message sounds like the printer is not recognizing the cartridge is
installed. I would expect some electrical issue with the contacts
between the cartridge and the printer.

Regards,
Bob Headrick

 

[GEO Me]

I unplugged it for an hour but it still said the ink cartridge wasn't even
there.

I wonder if I should remove the CMOS battery and short the terminals on the
board at the left side of the printer near the front?

Do you think that would give it the final power-off signal this d145 needs?

I think Larry B Scott might be better able to answer this question.
My experience is rather limited.

Geo

 

[Ralph Mowery]

Yes, I did unplug it, but not for more than about ten seconds.

I've always wondered what a 'couple of minutes' would do.

Isn't off off? Why would off for a long time be off?

Many electronic devices are not really off when the switch says off. Look
at your TV set. For the remote to work it must be in a 'standby' condition
where part of the circuits are on.
The newer computers are not all the way off when cut off. I have two that
the keyboard lights are still on when the computer is 'off'.

 

[maryanne kehoe]

Many electronic devices are not really off when the switch says off. Look
at your TV set. For the remote to work it must be in a 'standby' condition
where part of the circuits are on.
The newer computers are not all the way off when cut off. I have two that
the keyboard lights are still on when the computer is 'off'.

That explains it. Thanks. I always wondered why we had to turn it off and
then wait 30 seconds. In fact, most times they said pull the power cord and
wait 30 seconds. Your explanation makes sense. I guess that's why everyone
shorts the CMOS battery terminals after removing the CMOS battery in HP
printers to erase the "memory" of the previous ink cartridges.

thanks,
maryanne

 

[maryanne kehoe]

Oops - the IT Multifunction group is:
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=230

and the Business Support group is:
http://forums1.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=420

The problem you are seeing does not seem related to expiration, the
message sounds like the printer is not recognizing the cartridge is
installed. I would expect some electrical issue with the contacts
between the cartridge and the printer.

Hi Bob,

I've read enough of the google record to know you're a Printer God so I
greatly appreciate the advice. It's too bad you're not an expert in the
D-series HP printers. I wish there were a D-series expert who was as
knowledgeable and helpful as you to your customers!

Anyway, I've resolved the problem by a roundabout way which doesn't
actually make any sense to me. I had four perfectly good HP #14 C5011D 26
ml black ink cartridges, all of which had previously been in the HP
OfficeJet D145 printer at one time or another so they all had their
machine-life set. None of the four worked - all gave the error
"No Black Supply. Insert ink cartridge NOW"

I took a chance and bought the $55 + tax Costco #716128 "Triple pack" of
three #14 black C5011D cartridges. I tried to read the expiration date on
the box but HP cleverly packaged the three pack with the date hidden.

Much to my chagrin, the super expensive Costco HP #14 black ink cartridges
were manufactured way back in 2004 based on my claculations as shown below.
- DATE PRINTED ON BOX = SINGAPORE FEB 2007
- DATE PRINTED ON CARTRIDGE = 2007/05/12
- DERIVED MANUFACTURE DATE = NOV 12, 2004
- DERIVED EXPIRATION DATE = MAY 12, 2009

Note the in-service date will expire before the true expiry date.
- INSTALLATION DATE = JUN 12, 2006
- DERIVED IN-SERVICE EXPIRY = DEC 12, 2008

The good news is that as soon as I installed the new HP #14 black printer
ink cartridge, the Hewlett Packard OfficeJet D145 immediately printed an
alignnment page and the error "No Black Supply. Insert ink cartridge NOW"
disappeared!

I can only conclude, based on the circumstances, that this Hewlett Packard
OfficeJet D145 has a clever secondary mechanism which determined that my
printer HP #24 printer ink cartridge had been refilled one too many times
even though I am no where near my in-service expiration date ((install date
+ 30 months) nor the final expiration date (warranty date + 24 months) of
the HP ink cartridge in question.

Is there any other possible conclusion from the scientific community out
there based on the evidence presented in the past few days?

maryanne

 

[maryanne kehoe]

I think Larry B Scott might be better able to answer this question.
My experience is rather limited.

I'm not sure who Larry B. Scott is but hopefully he can explain why putting
a new HP #14 black ink cartridge solved the problem when four other older
cartridges failed to resolve the error and all four have not reached either
their in-service expiration date (based on the initial install date + 30
months) nor their final expiry date (based on the printed warranty
expiration date + 24 months).

The only explanation I can come up with is that the HP OfficeJet D145 has a
very clever secondary mechanism to determine that the ink cartridge in
question has been refilled one too many times.

Can Larry B. Scott tell us if the HP OfficeJet D145 is actually counting
the number of times that the ink cartridge is removed and re-inserted, and
if a certain number is exceeded, it refuses to accept that cartridge nor
any cartridge installed prior to that date?

Can HP printers be this clever?