Jerome Cates said:
Running XPPro SP2.
I have had an install of new software (AVG 7.0) go wrong. It would work in
all user accounts except for mine where I installed it from. I have tried
to uninstall and reinstall from mine and administrator account. I have
deleted all user accounts and tried to delete mine from another
administrator account. This mostly worked but returned an error at the end
and therefore I couldn't delete my account. Which was good in the end
because that didn't help me anyway.
Now I know that I have an empty Key "Grisoft" in my registry that the
install wants to write but has no access to. I can't delete rename or
export this key. I can't insert this key from another computer with AVG
7.0 running: no access.
Message is "you do not have permission to view the current permissions
settings for Grisoft but you can make permission changes" However when I
try to do so: "Unable to save permissions on Grisoft; access denied"
Can anyone put me straight on how to manage this? Thanks
I have a Ghost Image from August but that is before SP2.
Hmmm. If I read that right, you tried to delete "your" account (which I can
only assume was the very 1st and original administrator account) via using
another administrator type of account than you had used to installed AVG7.
That "mostly worked" but some errors occurred while trying to delete that
account. So that must mean that you "mostly" don't have the account that had
permission to do things regarding, and was the original "owner" of, AVG7
files and registry entries. If that is the underlying cause of why AVG7 can
not be uninstalled from an administrative account that is not the one that
was used to install AVG7, then perhaps usage of that Ghost image that you
have might be a good idea, as the AVG7 program itself is perhaps not the
only thing now misconfigured on your computer. If you can, backup your My
Documents folder using your CD writer software before you do the backup
image Ghost restoration procedure. Know that if you have Office then its
installation CD *might* be required for Office to work properly after a
system restoration of any kind of (and not just after having used Ghost to
do the) restoration..
But you could try simply restoring your computer to the way it was at an
earlier time. "Checkpoint" system restore points in time are performed
automatically and you can also set one any time you want, so you might try
restoring you system to an earlier point in time (Start | All Programs |
Accessories | System Tools | System Restore). Just login using that
administrator account you said you have, and use that utility.
And here's a tip if you end up doing that restoration using Ghost. Once you
get to the first desktop after having successfully performed any Ghost
restoration, open My Computer and right-click the (C
Drive icon and select
Properties. Then select the Tools tab and click the "Check now" button. Make
sure that both the "Automatically fix files system errors" and the "Scan for
and attempt recovery of bad sectors" options are selected, and then click
the Start button. If you are asked if you want to schedule the test for the
next boot then you should allow that. It will take quite a while, perhaps
even hours, for that operation to complete. I've done many system restores,
including having used Ghost but also via usage of Maxtor and WD disk imaging
software, and I've seen blue screen of death (BSOD, as we call it) issues go
away (those that occur somewhat immediately after a restoration) and be
avoidable if a full disk check including for bad sectors is performed
absolutely as very soon as possile (before the 1st boot of a new image, if
possible and even if only from the Recovery Console obtained by booting the
XP CD). And Office generally needs to be reinstalled, but I've seen some
exceptions to that (but I don't know why the exceptions occurred).
Lastly and in any case, visit the Microsft Update website (in Inernet
Explorer, under the Tools menu item) and use the Custom Install option. Make
sure *all* updates are applied, not just the critical ones. Remember, Office
updates might require using the originall Office installation CD/s. Do the
driver updates, if any, last of all the updates. Set a System Restore Point
before doing any update or system configuration change. It's a good practice
to set a system restore point before you install new programs or perform
system updates, just in case something doesn't work right.
Best wishes, and Happy Holidays!
Winguy
