Newbie looking for help. Outlook 03 & Vista

[CJ]

Hello,
I'm new to newsgroups so please forgive any inadvertent
netiquette breaches. My recent upgrade to Vista has only left me with one
remaining issue. When I use Outlook I can send and receive e-mail but I
frequently get an error message saying: "The add in
C:\WINDOWS\system32\fxsext32.dll could not be installed or loaded." I
successfully ran detect and repair re-installing two .cabs but the problem
persists.
Here's my first question about this is - this newsgroup even the
appropriate place to ask for help?
My second question is where do you guys find the best results on the web
when you need software assistance. Microsoft is the only software I purchase
that I can't either get quick, free chat tech support from or an e-mail
solution from. What forums, websites or newsgroups to you all go to.
My last question goes back to my Office Outlook issue above. It may be a
while before I upgrade to Office 2007 so I'd like to see about fixing it
rather than relying on Windows Mail.
Thanks for your time.
- CJ

 

[Milly Staples [MVP - Outlook]]

Here is just fine for support for all versions of Outlook. One thing the volunteers here do ask (which you did, thank you) is to always include the version of Outlook when posting a question.

As for your problem in Outlook 2003, do you show any disabled items under Outlook's Help->Disabled Items? Did you have the Windows XP Fax installed? Are you using a Vista Fax program (sorry not running Vista here)? Does removing that service help? You mentioned that this is a Vista upgrade so that might be the source of the problem.

If none of the above, then close Outlook completely (C+A+D) and then rename extend.dat to .old and then reopen it and see if the problem persists.

One last bit of netiquette, it is only polite to post back if a suggestion works so that others who are looking at the same problem can follow the steps, solve their problem, and not have to post.

Oh, and thank you for asking!


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, CJ asked:

| Hello,
| I'm new to newsgroups so please forgive any inadvertent
| netiquette breaches. My recent upgrade to Vista has only left me with
| one remaining issue. When I use Outlook I can send and receive e-mail
| but I frequently get an error message saying: "The add in
| C:\WINDOWS\system32\fxsext32.dll could not be installed or loaded." I
| successfully ran detect and repair re-installing two .cabs but the
| problem persists.
| Here's my first question about this is - this newsgroup even the
| appropriate place to ask for help?
| My second question is where do you guys find the best results on
| the web when you need software assistance. Microsoft is the only
| software I purchase that I can't either get quick, free chat tech
| support from or an e-mail solution from. What forums, websites or
| newsgroups to you all go to. My last question goes back to my
| Office Outlook issue above. It may be a while before I upgrade to
| Office 2007 so I'd like to see about fixing it rather than relying on
| Windows Mail.
| Thanks for your time.
| - CJ