<quote>
Obviously I’m biased towards the forums, but I really do believe that having the two channels
living side-by-side helps us reach our entire customer base with peer-to-peer support.
</quote>
That's from Joe Morel @
http://blogs.msdn.com/joemorel/archive/2006/02/22/537177.aspx
I don't see Microsoft making much of effort anymore in having
newsgroups and forums "living side-by-side". And, I feel the neglect
is intentional.... drive users towards the forums.
While the web forums have attracted many new users, many of the ones answering
those forum questions are doing so via a newsgroup reader and a news server.
I may not answer 100 questions a day, but I do feel like I make a contribution,
and I can promise you if the only access was through the web forums, my participation
would drop tremendously... probably to nothing. I absolutely can not stand the web
forums. I'm sure many other users who are the ones actually answering the questions
that all those web forum posters ask, would agree.
Also, expecting WM or WLM to perform like they *should* is not a feature
request, and handling newsgroups at least as well as an open source free
product does should be a simple undertaking. I mean come on, this is the
largest and most profitable software company in the world. Something as
simple as toolbar customization was taken out of WLM, that's just dumb.
I would bet that practically all of us who take the time to help out in these
forums do so using the news server. And most of those asking most of the
questions are doing so through the web based crap. It just seems logical to
me that Microsoft would try to help it's free support staff be a little more happy
by offering a better product. Besides, I've always felt if something is actually part
of a program it should work and work well, otherwise don't offer it all.
Take care,
Michael