New Update Version 1.0.614 will NOT install

[Susan Garland]

Every day I get message: "Microsoft Antispyware has new
update, etc." I click YES to install. Message
appears: "Microsoft Antispyware is installing updates."
(Version 1.0.614). Then messages appears: "Download
Complete." Then "Install Progress" -- the scrolling bar
goes half way and comes to a complete stop. Meanwhile,
simultaneously, message appears: "The InstalShield(R)
wizard will complete the installation of Microsoft
Antispyware on your computer. To continue, click Next."
BUT - this message is blocking/covering half of the
install message so there is nowhere to click on Next.
Many other people on the forum have stated the same
problem. I see no response as yet to resolve this
problem. This program is NOT in the Add/Remove programs,
yet it is obviously installed. What the heck is going on?

 

[Engel]

Hello Susan

You might use the Windows Installer cleanup tool to see if
there are remnants that can be removed by that tool:

http://support.microsoft.com/default.aspx?scid=kb;en-
us;290301

After this, start from Empty your IE cache and your other
temporary file folders, eg: c:\temp, c:\windows\temp or
C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your
name) - sometimes programmes can be hidden in there -
watch out for mysterious *.exe files or *.dll files in
those folders.

Go to IE Tools, Internet Options, Temporary Internet Files
{Settings Button}, View Objects, Downloaded Program Files.
Check for unrecognised objects there.

Final, install MSAS.

 

[axolmaphone]

I had the same problem. All I did was uninstall the old version and download
and install the new one on Microsofts site. All working ok now.

--
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Dylan Jackson
Service Manager
Email: (e-mail address removed)
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[Steve Dodson [MSFT]]

FYI - I wrote a KB on this known issue:

http://support.microsoft.com/?id=903079

--
-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security
http://blogs.technet.com/stevedod
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[Bill Sanderson]

If Microsoft Antispyware is not listed in add or remove programs, use the
cleanup tool referenced by Engel to remove the installer traces.

Then try again with a fresh download.