new mobo/XP installation; now cd/dvd writer not recognized by Roxi

D

DougE

I had to re-install my operating system because I had a hardware failure
which forced my to replace the motherboard. Now I can't get my cd/dvd
writing software to work with the same Plextor PX712A it was working with
before.

I doubt this problem pertains to bios settings or hardware configuration
(jumpers). Apparently, Windows Media Player 11 will work with this drive,
burn cd's, jsut fine. This makes me a little suspicious.

Can someone clue me in on how to get Roxio 6 to recognize my CD/DVD burner
as its default drive?
 
D

DougE

What does the version of my cd/dvd writing software have to do with anything?
It worked before -- this is an XP re-installation issue. Thank you very
much.
 
S

Shenan Stanley

DougE said:
I had to re-install my operating system because I had a hardware
failure which forced my to replace the motherboard. Now I can't
get my cd/dvd writing software to work with the same Plextor PX712A
it was working with before.

I doubt this problem pertains to bios settings or hardware
configuration (jumpers). Apparently, Windows Media Player 11 will
work with this drive, burn cd's, jsut fine. This makes me a little
suspicious.

Can someone clue me in on how to get Roxio 6 to recognize my CD/DVD
burner as its default drive?
Click to expand...

Leonard said:
Here are the people who can help you:
http://forums.support.roxio.com/

although, to be honest, Roxio 6 is five generations behind the
current version, so I don't know how much help you'll be able to
find.
Click to expand...
What does the version of my cd/dvd writing software have to do with
anything? It worked before -- this is an XP re-installation issue.
Thank you very much.
Click to expand...

Not really. If you would not be quite so defensive and read the advice you
were given - it states that you may not be able to receive help for your
problem (the problem is *not* Windows XP nor is it the installation of
Windows XP - it is with the software you are trying to use on it) because
the company that made the software exhibiting the issue does not support
that version of the software any longer. If Windows XP is seeing the drives
fine and can burn to the drives fine - then the issue is not with Windows
XP.

Also - a little searching on your own might have come across this:
http://forums.cnet.com/5208-7813_102-0.html?forumID=44&threadID=307761&messageID=2852796
and
http://forums.support.roxio.com/index.php?showtopic=37061
(The Roxio Forums - where people go to get help with Roxio problems.)

Where they clearly state that others are having an issue with Roxio 6 and
Windows XP. The 'fix' it seems is to upgrade to the latest PXEngine.
However - there may be more to it than that - one of the two links there may
help remedy your situation.

Personally - I would just run through these steps:
http://kb.roxio.com/content/kb/General Information/000008GN
Even if it doesn't sound precisely like your symptoms.
 
D

DougE

I am always amazed at how you guys want to knee-jerk the problem of on
someone else. And I know you think what causes the Microsoft Windows
operating system to work is magic. And that you are the only ones who know
how to search on the Internet. But the fact is that Windows works because of
something called the registry. I use the word 'works' loosley because
Microsoft has never and will never get it to work properly.

http://support.microsoft.com/kb/270008/en-us

Thanks for all the help.
 
D

DougE

A person used to be able to get some decent dialog on this forum. I guess
the folks who have any competence whatsoever with Windows, not to mention
social skills, are busy helping people with Vista.
 
S

Shenan Stanley

DougE said:
I am always amazed at how you guys want to knee-jerk the problem of
on someone else. And I know you think what causes the Microsoft
Windows operating system to work is magic. And that you are the
only ones who know how to search on the Internet. But the fact is
that Windows works because of something called the registry. I use
the word 'works' loosley because Microsoft has never and will never
get it to work properly.

http://support.microsoft.com/kb/270008/en-us

Thanks for all the help.
Click to expand...

My suggestion (nor the facts) have changed.

Please utilize the recources given so far... Specifically:

http://forums.cnet.com/5208-7813_102-0.html?forumID=44&threadID=307761&messageID=2852796
and
http://forums.support.roxio.com/index.php?showtopic=37061
and
http://kb.roxio.com/content/kb/General Information/000008GN
(Even if the last doesn't sound precisely like your symptoms.)

These people are reporting the same issue you are with the same version(s)
of all the software you are and this is the second time I have tried to
point you to them.

It should be noted they all seemingly solved their issue by updating Roxio's
PX Engine as well as removing the corrupted entries that Roxio produced in
the registry.

Good luck.
 

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