New mail account setup problems

[Adrienne]

Hi.

I am trying to set up outlook to access my Micrsoft
Exchange account. I am able to go to Control Panel ->
Mail -> Setup email accounts. I choose Add new email
account -> Microsoft Exchange Server. It asks for
Micrsoft Exchange server name and user name. Then it
asks to check name. When I do that, a box pops up that
says "connecting to..." It has User name (with the
picture of the little person next to it and a place for
password. Here's my problem. In the box for user name,
it has YOURRHMH2LS\username. When I try to put in the
password for my exchange account and hit enter, the box
just flashes and my password disappears. Even when I
erase the YOUR...and just enter my user name and
password, it just flashes again and goes back to
YOURRHMH2LS\username. I know that the YOURR...is the
name of my computer. Also, I am able to access outlook
webmail, so I know that my user name, password, and
server name are all working.

Any ideas as to how I can fix this?

 

[Patricia Cardoza - [MVP Outlook]]

Actually, the YOURR... is the domain name. Not your computer's name. Often
(but not always) the domain name is what's after the @ symbol in your email
address.

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003
Author, Absolute Beginner's Guide to OneNote 2003

***Please post all replies to the newsgroups***

 

[Linda B]

That's not necessarily true. Is the machine you're
working on a member of a domain, and if so, are you logged
in to that domain? This may be the problem. You may be
logging into your local machine, but not the domain, OR
the machine you're working on may not be a member of the
domain.

I'll assume that one or the other of those scenarios is
what's going on; in either case you should be able to work
around it by putting the domain name in with your username
when authenticating, as in DOMAINNAME\username, along with
your password (replace YOUR... with the domain name, and
use your username from the network). That should get you
through regardless of whether your machine isn't a member
of the domain or you're just not logged into the domain.

-LB