New Dell Dimension 2400 CD drive disappears!

[GMF]

I have a week old Dell Dimension 2400 and sometimes when I boot up it's as
if the CD-RW drive (Samsung SW-252S) doesn't exist. It doesn't even show up
in the Device Manager list and the drive won't open. Is this a hardware
issue (power cable to the drive is loose) or a software issue?

This doesn't happen all the time and when it does I can reboot the system
and the drive will "mysteriously" reappear in the Device Manager list and
work properly.

If the problem persists, should I just contact Dell and make this a warranty
issue?

Any input is appreciated.

GMF

 

[John J Sinha]

Hi,

Try going to the BIOS and autodetecting the drives on the computers. Also
try a different power connector and different IDE cable.

Thanks,

John

 

[Rich Barry]

Check at Kelly's http://www.kellys-korner-xp.com/xp_abc.htm Select C
and scroll to Cd/Dvd drives not
showing up in MyComputer.

 

[GMF]

Thanks. I've applied the registry fix and so far so good! I'll keep
my fingers crossed.

GMF

 

[Mike Powers]

Call Dell and make them honor the warranty

Thanks. I've applied the registry fix and so far so good! I'll keep
my fingers crossed.

GMF

 

[GMF]

Call Dell and make them honor the warranty

If the problem persists, that's what I plan to do.