new administrative account causes PowerPoint error

[L. Seneschal]

I created a new administrative account on Windows XP (sp3) and attempted to
open Office 2003 applications. Everything worked fine except for Powerpoint.
It opens and then immediately gets an error window with no information other
than it has experienced an error. I have tried uninstalling and reinstalling
Office 2003, importing setting from the old Administrator account, importing
office 2003 settings via the Office 2003 Save My Settings Wizard, and doing a
thorough virus scan. So far nothing has prevented the error condition. If I
Restore to a point before the new account was created and open with the old
Administrator account, PowerPoint works. Thanks for any help or suggestions.

 

[Mark L. Ferguson]

I would take a look at the Event Viewer for the name of the file with a
problem. (run eventvwr.msc)

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Mark L. Ferguson MS-MVP
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[L. Seneschal]

I have looked at the event viewer and the information indicates that it is
powerpoint.exe that is failing with ID:1000 and ID:1001. I would hope there
is some possible explanation short of debugging powerpoint source code. Going
to the website indicated in the event viewer provided no helpful information.