- Joined
- May 18, 2004
- Messages
- 6,738
- Reaction score
- 102
Hello everyone.
Grr.
Got on the phone to Aria.co.uk today - i returned an Abit KV7 because it was not posting and i did all the things that everyone suggested on this site ie make sure it wasnt shorting or any other components etc etc
Sent them the thing back and never heard from them and i had to chase them up a week after they recievd it - last wednesday. Sir, its in our lab you will hear from us on friday. Get back from camping, no email, no call. today i call them (1 week after) and i get this thick idiot on the other end (im not just saying that either) who needed a couple minutes to think about everything i said. The conversation went something like this pretty much word for word... (after being on hold for 30 minutes and 21 seconds exactly)
He answered at roughly 12:56pm
Sorry for long message. Am some what annoyed.
Grr.
Got on the phone to Aria.co.uk today - i returned an Abit KV7 because it was not posting and i did all the things that everyone suggested on this site ie make sure it wasnt shorting or any other components etc etc
Sent them the thing back and never heard from them and i had to chase them up a week after they recievd it - last wednesday. Sir, its in our lab you will hear from us on friday. Get back from camping, no email, no call. today i call them (1 week after) and i get this thick idiot on the other end (im not just saying that either) who needed a couple minutes to think about everything i said. The conversation went something like this pretty much word for word... (after being on hold for 30 minutes and 21 seconds exactly)
He answered at roughly 12:56pm
Its now 10pm...have i had a reply? I bet you guys can figure that one out."Hello aria technology how can i help"
Yes good afternoon, im calling about a motherboard i had to return to you a while ago due to it being defective.
"What about it"
I called last wednesday and was told i would know when to expect a replacement/solution on friday. It is now wednesday and no one has contacted me as promised.
"RMA number please"
That would be 17604
"right ok you have to pay us postage"
excuse me?
"uh, umm, it was tested as working in our lab so we can not replace it"
Right. That is not on, i know enough about computers to know that was not a perfect motherboard i sent back to you because there were 2 problems with that particular item.
"...pasue... it worked sir"
Yes it may have worked but the other problem was the northbridge fan wearing away its own power cable deeming it a fire hazard and an annoyance due to the grinding noise it makes all of the time. To be honest with you sir i would not want my nan, the owner of the system the part belongs in, living 3 hours away with such a part in her brand new system.
"right...pauses....umm.... Could you not fix it"
I would not want to tamper with it as it is under YOUR warranty and if i were to damage the fan blades i would have voided the warranty and be in a position where i would have to pay for a replacement so i would rather do the normal thing and let you guys sort it out.
"Hmm, uh.....pauses.... How would you rectify the problem sir if you were me"
I would give me a replacement because at the end of the day you sold me a faulty product and as the company that i chose to make business with you have the responsibilty to fulfil your side of the contract and look after your customers when they need your assistance in times such as these.
"i need to speak to a guy but, ...pauses... hes kind of eating his lunch right now i will have to call you back in a bit"
Do you need my phone number?
"no i have it on caller ID"
Will the call be today?
"of course sir"
Ok fair enough, thankyou.
"Sorry. Bye"
Sorry for long message. Am some what annoyed.