Michael,
Thank you for your response.
I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no viruses.
Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
cookies (deleted).
I unchecked "Automatically Restart" as you suggested, but when I go to "My
Computer" and click "Change a Setting," the system freezes until I close
the window, and no blue screen is displayed.
The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
============================================================
I followed that link and get this information:
+++++++++++++++++++++++++++++++++++++++++++++++++++
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.
Explanation
The shell was stopped and then restarted. By default, the shell
is explorer.exe; however, you might have a customized shell.
User Action
No user action is required.
Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.
Explanation
The shell was stopped and then restarted. By default, the shell
is explorer.exe; however, you might have a customized shell.
User Action
No user action is required.
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Related Knowledge Base articles
You can find additional information on this topic in the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted groups
correctly
If you configure a restricted group by using Group Policy,
the membership list is incomplete when the group is processed by the client.
This problem is indicated by events from the SceCle and Userenv sources in
the application event log. For...
+++++++++++++++++++++++++++++++++++++++++++++++++++++++
I follow the link to
Article ID : 320099
but I do not, quite honestly, understand what that article is about.
I imagine that this might be related to installing SP2?
Any advice where to go from here? Should I use my XP CD and generate the
"Check System Compatibility" report?
All help is appreciated!
Clem.