msmgsg.exe and msmge.exe error messages

[Luci]

I frequently get these error messages:

The instruction at 0x68899a56 referenced memory at
0x01890424. The memory could not be "read". (msmge.exe)
or
The instruction at 0x68899a56 referenced memory at
0x01860424 (or 0x01a80424). The memory could not
be "read." )(msmsgs.exe)

Can anyone tell me what they mean and what to do to get
rid of them. I rarely use Microsoft Explorer and I never
use Outlook (have removed Outlook from program list).
Please help.

 

[Jonathan Kay [MVP]]

Greetings Luci,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause some of this
behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the
System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options,
then Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com