msinfo32 error

[Guest]

I am trying to troubleshoot a GP issue. When I go to help and Support/Use
Tools to view your computer information and diagnose problems/Advanced System
Information I get the following :

" Cannot display the page
The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page. "

If I run msinfo32 I get this -

Cannot display the page
The page you are trying to view has an incorrect address and cannot be
displayed. Please try another page.

I have reinstalled SP2 and ran the msi tool from kellys corner. Nothing
worked.
Any help is greatly appreciated!

 

[Rich Barry]

Did you do a Repair Install or a clean install with format?

 

[M8RIX]

Navigate to this folder;
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
Look for a file called index.dat. Is one there?
If not, there needs to be one there.
To create one, copy the text between the lines and paste it in notepad. Then
save it as a .bat file. Double click the .bat file to execute it.

---------------------------------------------------------------------------------------------------------@echo
off
echo.
echo.
echo.
echo.
echo.PLEASE BE PATIENT. THIS CAN SOMETIMES TAKE A COUPLE OF MINUTES.
echo.net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
net start helpsvc
echo.
echo.ALL DONE!
PAUSE