MSI isn't installing or uninstalling programs

[Guest]

I noticed a couple of days ago when I was trying to install MS Project 2003
that I am having a problem installing and uninstalling programs. It appears
that msiexec isn't working properly. I get a message saying that the
installation package could not be opened. When I look at the install log I
see error 1619. I am unable to install any program that uses msi and I am
unable to uninstall any program that uses msi. Also when I attempt to
install the MSI Cleanup Utility it gives me an error 1324 saying that the
Crogram Files folder path contains an error. I have tried installing a new
version on installer (3.1) but it didn't help. I have also tried doing a
system restore to just get rid of the problem, but my restores don't go back
far enough.

I've searched Google for two days and haven't seen anything similar to this
problem. Does anyone have any ideas?

Thanks,

 

[WTC]

I noticed a couple of days ago when I was trying to install MS Project 2003
that I am having a problem installing and uninstalling programs. It
appears
that msiexec isn't working properly. I get a message saying that the
installation package could not be opened. When I look at the install log
I
see error 1619. I am unable to install any program that uses msi and I am
unable to uninstall any program that uses msi. Also when I attempt to
install the MSI Cleanup Utility it gives me an error 1324 saying that the
Crogram Files folder path contains an error. I have tried installing a
new
version on installer (3.1) but it didn't help. I have also tried doing a
system restore to just get rid of the problem, but my restores don't go
back
far enough.

Is your system at the Service Pack 2 level? If it is then refer to the
Workaround solution.

Windows Installer Error 1619 When You Install from NTFS-Protected
Directories
http://support.microsoft.com/?kbid=316309

How to set, view, change, or remove special permissions for files and
folders in Windows XP
http://support.microsoft.com/?kbid=308419

 

[Guest]

I am in the local administrators group, and just tried it again with my
domain admin account. Neither works. Machine has both SPs and latest
updates as well. I gave my user account explicit List Folder/Read Data NTFS
permissions on the folder in question, but it still didn't work.

Next thougt?

Thanks,
Rob

 

[WTC]

I am in the local administrators group, and just tried it again with my
domain admin account. Neither works. Machine has both SPs and latest
updates as well. I gave my user account explicit List Folder/Read Data
NTFS
permissions on the folder in question, but it still didn't work.

How to Enable Windows Installer Logging in Windows XP
http://support.microsoft.com/?kbid=314852

Once you set up the options and the log file, try to install the program
again. Maybe there will be more clues in the log files. Also have you
checked the Event Viewer for any clues?

 

[Guest]

How to Enable Windows Installer Logging in Windows XP

http://support.microsoft.com/?kbid=314852

Once you set up the options and the log file, try to install the program
again. Maybe there will be more clues in the log files. Also have you
checked the Event Viewer for any clues?

--
William Crawford
MS-MVP Windows Shell/User


Morning William,

I've done both. the Event Log doesn't show anything, but I will include the
two log files that are generated when I try to install the MSI.

*****************************************************************

Log 1:
Detected Windows Info:
PlatformId = 2
MajorVersion = 5
MinorVersion = 1
ServicePackLevel = 2
- - - - - - - - - - - - - - - - - - - - - - -
Launch Setup
2/6/2006 9:23:16 AM
Setup path: \\dalad003\InstallSoftware\MSProjectPro3003\SETUP.EXE
Trying to get version of
\\dalad003\InstallSoftware\MSProjectPro3003\SETUP.EXE
....succeeded.
\\dalad003\InstallSoftware\MSProjectPro3003\SETUP.EXE is version 11.0.5510.0
Current version of Setup.exe: 11.0.5510.0
Searching for .INI file: SETUP.INI
\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI
Settings file located:
\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI
GetTempPath returned: C:\DOCUME~1\rbaugh\LOCALS~1\Temp\

Reading settings file
\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI
Located: \\dalad003\InstallSoftware\MSProjectPro3003\PRJPROE.MSI
Package to install: \\dalad003\InstallSoftware\MSProjectPro3003\PRJPROE.MSI
Reading from
"\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI":
"Product\SkipLangCheck" (Default: 0)
Value: 0
Reading from
"\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI":
"Product\CheckUpdates" (Default: 0)
Value: 0
Product {903B0409-6000-11D3-8CFE-0150048383C9} is not installed for the user.
Checking for Windows Installer....
C:\WINDOWS\system32\MSI.DLL
... succeeded.
Checking for any beta version of the product.
dwNoLtCoExist = 0
Reading from
"\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI":
"Cache\CDCache" (Default: 0)
Value: auto
General properties added: LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="\\dalad003\InstallSoftware\MSProjectPro3003\"
SETUPEXENAME="SETUP.EXE"

Writing Task: Main - Microsoft Office Project Professional 2003
Path: C:\WINDOWS\system32\msiexec.exe
CmdLine: /I \\dalad003\InstallSoftware\MSProjectPro3003\PRJPROE.MSI
LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="\\dalad003\InstallSoftware\MSProjectPro3003\"
SETUPEXENAME="SETUP.EXE"

Looking for setup tasks to process.
2/6/2006 9:23:16 AM WaitForMsiExecDone...
2/6/2006 9:23:16 AM WaitForMsiExecDone exits
Verifying install package is available
Reading from
"\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI":
"Cache\CDCache" (Default: 0)
Value: auto
Reading from
"\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI":
"Cache\Purge" (Default: 0)
Value: 0
Reading from
"\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI":
"Cache\DeletableCache" (Default: 0)
Value: 1
SetupXml is at:
\\dalad003\InstallSoftware\MSProjectPro3003\Files\Setup\PRJPROE.xml

Parsing Download Info
Starting to load install configuration
Download Info:
Download Code : 90000409-6000-11D3-8CFE-0150048383C9
Source Path : \\dalad003\InstallSoftware\MSProjectPro3003\
Product Code : {903B0409-6000-11D3-8CFE-0150048383C9}
Prod Src Path : PRJPROE.MSI
Use Windows Installer : false

Files to Download:
File: FILES\WINDOWS\INF\AER_1033.ADM (DW20.ADM_1033)
File: FILES\PFILES\COMMON\MSSHARED\DW\DW20.EXE (DW20.EXE_0001)
File: FILES\PFILES\COMMON\MSSHARED\DW\DWDCW20.DLL (DWDCW20.DLL)
File: FILES\PFILES\COMMON\MSSHARED\DW\1033\DWINTL20.DLL
(DWINTL20.DLL_0001_1033)
File: FILES\PFILES\COMMON\MSSHARED\DW\DWTRIG20.EXE (DWTRIG20.EXE)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLEAN.DLL (OCLEAN.DLL_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCORE.OPC (OCLNCORE.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCUST.OPC (OCLNCUST.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\OCLNINTL.OPC (OCLNINTL.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OFFCLN.EXE (OFFCLN.EXE_1033)
File: FILES\SETUP\OSE.EXE (OSE.EXE)
File: PRJPROE.MSI (PRJPROE.MSI)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10O.CHM (PSS10O.CHM_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10R.CHM (PSS10R.CHM_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\SETUP.CHM (SETUP.CHM_1033)
File: SKU03B.XML (SKU03B.XML_0002_1033)
File: CC561201.CAB (CC561201.CAB)
File: CD561201.CAB (CD561201.CAB)
File: CF561201.CAB (CF561201.CAB)
File: CL561201.CAB (CL561201.CAB)
File: CM561201.CAB (CM561201.CAB)
File: CP561201.CAB (CP561201.CAB)
File: CR561201.CAB (CR561201.CAB)
File: CS561201.CAB (CS561201.CAB)
File: IJ561201.CAB (IJ561201.CAB)
File: IS561201.CAB (IS561201.CAB)
File: IU561201.CAB (IU561201.CAB)
File: M2561206.CAB (M2561206.CAB)
File: M3561204.CAB (M3561204.CAB)
File: M4561203.CAB (M4561203.CAB)
File: M9561203.CAB (M9561203.CAB)
File: MG561203.CAB (MG561203.CAB)
File: MT561203.CAB (MT561203.CAB)
File: O0561201.CAB (O0561201.CAB)
File: O1561433.CAB (O1561433.CAB)
File: O9561226.CAB (O9561226.CAB)
File: PA561201.CAB (PA561201.CAB)
File: PC1033BF.CAB (PC1033BF.CAB)
File: PC561407.CAB (PC561407.CAB)
File: PJ561407.CAB (PJ561407.CAB)
File: PR103359.CAB (PR103359.CAB)
File: PR103672.CAB (PR103672.CAB)
File: PR308242.CAB (PR308242.CAB)
File: SKU03B.CAB (SKU03B.CAB)
File: TR103620.CAB (TR103620.CAB)
File: TR308220.CAB (TR308220.CAB)
File: V3561202.CAB (V3561202.CAB)
File: YA561203.CAB (YA561203.CAB)
File: YB561207.CAB (YB561207.CAB)
File: YC561202.CAB (YC561202.CAB)
File: YI561201.CAB (YI561201.CAB)
File: YM561202.CAB (YM561202.CAB)
File: YT561201.CAB (YT561201.CAB)
File: ZD561202.CAB (ZD561202.CAB)
File: ZG561201.CAB (ZG561201.CAB)
File: ZH561202.CAB (ZH561202.CAB)
File: ZM561201.CAB (ZM561201.CAB)
File: ZN561201.CAB (ZN561201.CAB)
File: ZQ561201.CAB (ZQ561201.CAB)
File: ZR561202.CAB (ZR561202.CAB)
File: ZS561201.CAB (ZS561201.CAB)
File: ZT561201.CAB (ZT561201.CAB)
File: ZV561201.CAB (ZV561201.CAB)
File: ZY561203.CAB (ZY561203.CAB)
File: ZZ561201.CAB (ZZ561201.CAB)
File: FILES\SETUP\SETUP.INI (PRJPROE.INI)
File: SETUP.EXE (SETUP.EXE_1033)
Using Office Source Engine at path:
\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\OSE.EXE
Connected to Office Source Engine.
Checking version of Office Source Engine...
Version: 11.0.5525.0

Using Local Cache Drive of already installed product: C:\.
Found pre-existing download, will use this as default drive for local cache.
Found enough space on drive "C:\" to cache all feature cabinets.
(CDCACHE=AUTO) - There is enough space to cache some or all of the image.
Drive for this download is C:\
Completed download for file: DW20.ADM_1033.
Completed download for file: DW20.EXE_0001.
Completed download for file: DWDCW20.DLL.
Completed download for file: DWINTL20.DLL_0001_1033.
Completed download for file: DWTRIG20.EXE.
Completed download for file: OCLEAN.DLL_1033.
Completed download for file: OCLNCORE.OPC_1033.
Completed download for file: OCLNCUST.OPC_1033.
Completed download for file: OCLNINTL.OPC_1033.
Completed download for file: OFFCLN.EXE_1033.
Completed download for file: OSE.EXE.
Completed download for file: PRJPROE.MSI.
Completed download for file: PSS10O.CHM_1033.
Completed download for file: PSS10R.CHM_1033.
Completed download for file: SETUP.CHM_1033.
Completed download for file: SKU03B.XML_0002_1033.
Finished CDCache Download, retrieving msi download info
2/6/2006 9:23:26 AM
Package was: \\dalad003\InstallSoftware\MSProjectPro3003\PRJPROE.MSI.
Setting Package to: C:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\PRJPROE.MSI.
Done with CD Caching, cached MSI to: C:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\PRJPROE.MSI
2/6/2006 9:23:26 AM
Parsed arg: /I
Parsed arg: \\dalad003\InstallSoftware\MSProjectPro3003\PRJPROE.MSI
Parsed arg: LAUNCHEDFROMSETUP=1
Parsed arg: SETUPEXEPATH=\\dalad003\InstallSoftware\MSProjectPro3003\
Parsed arg: SETUPEXENAME=SETUP.EXE
Reading from
"\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\SETUP.INI":
"Cache\Purge" (Default: 0)
Value: 0
Finished local caching successfully.
DWSETUPLOGFILE="C:\DOCUME~1\rbaugh\LOCALS~1\Temp\Microsoft Office Project
Professional 2003 Setup(0001).txt"
DWMSILOGFILE="C:\DOCUME~1\rbaugh\LOCALS~1\Temp\Microsoft Office Project
Professional 2003 Setup(0001)_Task(0001).txt"
Command Line Logging Parameters: /lvpiwaeo
"C:\DOCUME~1\rbaugh\LOCALS~1\Temp\Microsoft Office Project Professional 2003
Setup(0001)_Task(0001).txt" LOGVERBOSE=1
2/6/2006 9:23:27 AM
Executing Task:
Microsoft Office Project Professional 2003
"C:\WINDOWS\system32\msiexec.exe" /I "C:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\PRJPROE.MSI" LAUNCHEDFROMSETUP=1
SETUPEXEPATH=\\dalad003\InstallSoftware\MSProjectPro3003\
SETUPEXENAME=SETUP.EXE /lvpiwaeo "C:\DOCUME~1\rbaugh\LOCALS~1\Temp\Microsoft
Office Project Professional 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1
STANDALONEOSE="C:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\FILES\SETUP\OSE.EXE" CDCACHE="2"
DELETABLECACHE="1" LOCALCACHEDRIVE="C"
DWSETUPLOGFILE="C:\DOCUME~1\rbaugh\LOCALS~1\Temp\Microsoft Office Project
Professional 2003 Setup(0001).txt"
DWMSILOGFILE="C:\DOCUME~1\rbaugh\LOCALS~1\Temp\Microsoft Office Project
Professional 2003 Setup(0001)_Task(0001).txt"
Type: msi
Ignore Return Values: False
Reboot: False


Successfully launched MsiExec....
2/6/2006 9:23:30 AM Chained install return code: 1619

Exit code was an error.
Shutting down chained setup processing.
Error returned from install, removing cache.
Using Office Source Engine at path:
\\dalad003\InstallSoftware\MSProjectPro3003\FILES\SETUP\OSE.EXE
Connected to Office Source Engine.
Checking version of Office Source Engine...
Version: 11.0.5525.0

Set Verbose logging for subsequent setup.


***** Setup exits
2/6/2006 9:23:31 AM
(return = 1619)


****************************************************************

Log 2:

=== Verbose logging started: 2/6/2006 9:23:27 Build type: SHIP UNICODE
3.01.4000.2435 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (14:A4) [09:23:27:353]: Resetting cached policy values
MSI (c) (14:A4) [09:23:27:353]: Machine policy value 'Debug' is 0
MSI (c) (14:A4) [09:23:27:353]: ******* RunEngine:
******* Product: C:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\PRJPROE.MSI
******* Action:
******* CommandLine: **********
MSI (c) (14:A4) [09:23:27:353]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (14:A4) [09:23:27:353]: Note: 1: 1324 2: All Users 3: 1
MSI (c) (14:A4) [09:23:27:368]: MainEngineThread is returning 2
=== Verbose logging stopped: 2/6/2006 9:23:27 ===

********************************************************************

Any help would be appreciated,

Rob

 

[WTC]

I've done both. the Event Log doesn't show anything, but I will include
the
two log files that are generated when I try to install the MSI.

I would suggest posting your log and what you have tried to the Microsoft
Office Project forum. There will be better qualified people in this group
that should be able to help you.
http://support.microsoft.com/newsgr...&cr=US&dg=microsoft.public.project&sloc=en-us

If you are not trying to install the Microsoft Office Project but another
Microsoft Office product then post your log and what you have tried in the
Office group you required.

Remember to turn off the Windows Installer logging when your troubleshooting
is done.

Good Luck.

 

[Guest]

I would suggest posting your log and what you have tried to the Microsoft
Office Project forum. There will be better qualified people in this group
that should be able to help you.
http://support.microsoft.com/newsgr...&cr=US&dg=microsoft.public.project&sloc=en-us

If you are not trying to install the Microsoft Office Project but another
Microsoft Office product then post your log and what you have tried in the
Office group you required.

Remember to turn off the Windows Installer logging when your troubleshooting
is done.

Good Luck.

--
William Crawford
MS-MVP Windows Shell/User


This is happening with any .msi that I use. I am only referencing MS Project because it seems to give the best logs. If I just try to uninstall a program or try another install the log is either not as informative, ot non-existant.

 

[WTC]

I notice you are installing this over a network drive, am I correct? I am
pretty sure this is a network permission issue. If you go to directory on
the computer that is using the networked share \\dalad003\InstallSoftware
and change the permissions and apply to all sub folders and objects in the
Advance menu.

Here is another link for Network Sharing permissions. Maybe this will fix
the problem.

How to disable simplified sharing and set permissions on a shared folder in
Windows XP
http://support.microsoft.com/?kbid==307874

What happens if you try to Install a MSI file from the local drive (not a
networked drive)? Are you on a domain or using a workgroup?

 

[Guest]

Thanks for responding,

It doesn't matter if I am running a local install, network install or trying
to uninstall from the Add/Remove programs. None of them work. We're not
using Simplified Sharing and I have tried it using my domain admin account as
well and still no luck. I'm really wondering if I'm having a problem with a
corrupt reg, but can't install the reg cleaner either. This is a prob that
is really puzzling me.

Thanks,

 

[WTC]

Thanks for responding,

It doesn't matter if I am running a local install, network install or
trying
to uninstall from the Add/Remove programs. None of them work. We're not
using Simplified Sharing and I have tried it using my domain admin account
as
well and still no luck. I'm really wondering if I'm having a problem with
a
corrupt reg, but can't install the reg cleaner either. This is a prob
that
is really puzzling me.

Check the Policy settings in registry for the computer having trouble, it
may be the policy restriction being enforced for MSI files. But I do not
think this is the problem.

[HKLM\Software\Policies\Microsoft\Windows\Installer]
[HKCU\Software\Policies\Microsoft\Windows\Installer]

What happens if you reset the permissions on the Computer with the MSI
problem for files, folders and the registry? If you are willing to try.

You may want to contact MS Support.

 

[WTC]

Thanks for responding,

It doesn't matter if I am running a local install, network install or
trying
to uninstall from the Add/Remove programs. None of them work. We're not
using Simplified Sharing and I have tried it using my domain admin account
as
well and still no luck. I'm really wondering if I'm having a problem with
a
corrupt reg, but can't install the reg cleaner either. This is a prob
that
is really puzzling me.

Have you gone through these steps?

Basic troubleshooting steps for Windows Installer
http://support.microsoft.com/?kbid=907749

List of error codes and error messages for Windows Installer processes
http://support.microsoft.com/?kbid=304888