MSCVR71 errors after new software install

[Guest]

After installing new software on my computer I have to restart the computer
to finish the install. When the computer restarts I get errors. There are
about 5 error windows that come up. When I close one the next one comes up.
They all say: "This application has failed to start because MSVCR71.DLL was
not found. Re-installing the application may fix the problem." The headings
on the error Windows are: YMETRAY.EXE, ccApp.EXE, Readr_SL.EXE and 2 windows
that are Retrorun.exe. These windows relate to Yahoo music, Norton Internet
Security, Adobe Reader and Retrospect Backup software. I’ve disabled my
Norton anti-virus and Internet Security and I've exited everything in the
tray and turned off the back up program but nothing helped. When I do a
search for MSVCR71 it’s there before and after I try to do the install. When
I have this problem there are some programs that don't work anymore and I
can't get on the internet. I had to uninstall the new software and do a
System Restore to get everything backi to working again. I was able to
install this software on my laptop ok but I want it on my desktop. Both
computers are running XP Home Edition SP2. I posted this problem before and
someone told me to check the event viewer for warnings. I did that and
didn’t find anything that helped. Does anyone have any more suggestions?
Thanks, Marc

 

[Jon]

Latest reports suggest that it was "marcew"
<[email protected]> in message
who said something
like...

After installing new software on my computer I have to restart the
computer
to finish the install. When the computer restarts I get errors. There
are
about 5 error windows that come up. When I close one the next one comes
up.
They all say: "This application has failed to start because MSVCR71.DLL
was
not found. Re-installing the application may fix the problem." The
headings
on the error Windows are: YMETRAY.EXE, ccApp.EXE, Readr_SL.EXE and 2
windows
that are Retrorun.exe. These windows relate to Yahoo music, Norton
Internet
Security, Adobe Reader and Retrospect Backup software. I’ve disabled my
Norton anti-virus and Internet Security and I've exited everything in the
tray and turned off the back up program but nothing helped. When I do a
search for MSVCR71 it’s there before and after I try to do the install.
When
I have this problem there are some programs that don't work anymore and I
can't get on the internet. I had to uninstall the new software and do a
System Restore to get everything backi to working again. I was able to
install this software on my laptop ok but I want it on my desktop. Both
computers are running XP Home Edition SP2. I posted this problem before
and
someone told me to check the event viewer for warnings. I did that and
didn’t find anything that helped. Does anyone have any more suggestions?
Thanks, Marc

Try reinstalling the dotnet framework 1.1

 

[Guest]

Thanks for the reply. I went to Windows Update to make sure I could download
..Net framework 1.1 before I uninstalled it. I saw that there was a .NET
framework 2.0 so I downloaded that and things got kind of slow so I
uninstalled it and then I decided to try to install the new software again.
This time it installed ok!!!??? I never did do anything with .NET framework
1.1. Everything is working ok now.

 

[Jon]

Interesting - that is strange. Glad you got it working again anyhow. Thanks
for posting back. It might help someone else.

--
Jon


I may be mistaken, but I think "marcew" <[email protected]>
said something like the following in message