MS Anti-spyware causes error message

[Microsoft Newsgroups]

Running XP Pro SP-2 up to date patches

Installed MS AS beta under my private user account (admin level), then log
into the built-in Administrator account causes error: box with only the word
Error in the title bar and the text "Unexpected error; quitting" and an Ok
box inside the window.

I'd be happy to send a picture, but this newsgroup doesn't support that. Any
input on why the program is dying when run at logon under the Admin user
account would be appreciated.

 

[Robin Walker [MVP]]

Running XP Pro SP-2 up to date patches

Installed MS AS beta under my private user account (admin level),
then log into the built-in Administrator account causes error: box
with only the word Error in the title bar and the text "Unexpected
error; quitting" and an Ok box inside the window.

My gut instinct is that this derives from a problem with security
permissions on certain keys in the Registry: specifically that the key was
created with full rights for the CREATOR, rather than the ADMINSTRATORS
group. I am reluctant to publish a "fix" for this until I can get my hands
on a PC which is exhibiting these symptoms, and test it.

 

[abgover]

-----Original Message-----
Running XP Pro SP-2 up to date patches

Installed MS AS beta under my private user account (admin level), then log
into the built-in Administrator account causes error: box with only the word
Error in the title bar and the text "Unexpected error; quitting" and an Ok
box inside the window.

I'd be happy to send a picture, but this newsgroup doesn't support that. Any
input on why the program is dying when run at logon under the Admin user
account would be appreciated.

I have a really stupid question. When I run the

scan...It seems to stop at zyv5.exe and won't go any
farther. Any suggestions?

 

[Bill Sanderson]

If you can't clean a given threat with Microsoft Antispyware and your
antivirus application, running both in Safe mode--I'd go for a different
product to do the cleaning--one way is to use one of the online antivirus
scanners that also targets spyware--Trend Micro's, for example:

http://housecall.trendmicro.com

First step--restart in safe mode and do full deep scan with Microsoft
Antispyware and your updated antivirus--if that still fails, try other
tools. If you can submit that executable to:

http://www.virustotal.com

you might get a name for it, which might help in finding a specific product
to clean it properly.

--

 

[Lappen]

I have the same problem (Win XP SP2 all security updates), if you want I
could post an export of some of the reg keys

//Lappen