D
Don R
I am about at my wits end -- and I have contacted
Microsoft, and they won't talk to me without paying since
my Windows XP Pro is "OEM"; and since MM2 is a part of
the operating system, whether it works or not, I need to
contact the OEM. Now, since MS seems to know little
about MM2, (witness the Knowledge Base corrections list),
OEM will know even less.
What happens:
It will only capture a few frames of video from my
camera, then hangs up. It access the camera, via
firewire cable, (IEEE 1394), properly, rewinds the
digital tape in the camera, then says it is capturing the
image.
I watch the movie on the camcorder, and then stop the
capture after a few seconds (10 or so). Then it says
creating the file, and HANGS up. I get, maybe, a few
frames, about .1 - .4 seconds ( 1/10 - 4/10 sec.) of
capture.
I also have tried monitoring and not monitoring the
capture on the computer, but makes no difference. MM2
will not then restart without restarting the computer
(other computer functions are OK without restart).
I have contacted Sharp, and the only software they have
is the driver for the SD card in the camera for
downloading still photos, nothing needed for the firewire
interface.
Yesterday, I talked with MS and had sent to me (email)
a 'Hotfix', KB826377. The Sharp model number specified in
the Hotfix was not for my camera, but thought perhaps the
article was not totally current, and that other Sharp
camcorders might be affected. Mine is the Sharp VL-Z5U.
No difference after installing the Horfix.
I also did the following:
Microsoft Knowledge Base Article - 825229
http://support.microsoft.com/default.aspx?scid=kb;en-
us;825229 (a Microsoft goof).
My computer has 1 GB memory, has a 2.5 ghz P4 processor,
and 103 GB of available hard drive space; plenty of
capability.
ANY THOUGHTS.??
Thanks in advance for your help,
Don
Microsoft, and they won't talk to me without paying since
my Windows XP Pro is "OEM"; and since MM2 is a part of
the operating system, whether it works or not, I need to
contact the OEM. Now, since MS seems to know little
about MM2, (witness the Knowledge Base corrections list),
OEM will know even less.
What happens:
It will only capture a few frames of video from my
camera, then hangs up. It access the camera, via
firewire cable, (IEEE 1394), properly, rewinds the
digital tape in the camera, then says it is capturing the
image.
I watch the movie on the camcorder, and then stop the
capture after a few seconds (10 or so). Then it says
creating the file, and HANGS up. I get, maybe, a few
frames, about .1 - .4 seconds ( 1/10 - 4/10 sec.) of
capture.
I also have tried monitoring and not monitoring the
capture on the computer, but makes no difference. MM2
will not then restart without restarting the computer
(other computer functions are OK without restart).
I have contacted Sharp, and the only software they have
is the driver for the SD card in the camera for
downloading still photos, nothing needed for the firewire
interface.
Yesterday, I talked with MS and had sent to me (email)
a 'Hotfix', KB826377. The Sharp model number specified in
the Hotfix was not for my camera, but thought perhaps the
article was not totally current, and that other Sharp
camcorders might be affected. Mine is the Sharp VL-Z5U.
No difference after installing the Horfix.
I also did the following:
Microsoft Knowledge Base Article - 825229
http://support.microsoft.com/default.aspx?scid=kb;en-
us;825229 (a Microsoft goof).
My computer has 1 GB memory, has a 2.5 ghz P4 processor,
and 103 GB of available hard drive space; plenty of
capability.
ANY THOUGHTS.??
Thanks in advance for your help,
Don