Missing Data

[gwennibar]

I'm running BCM 2007 on Windows XP. Status: Online, with about 8 authorized
users.

Have approx 2900 accounts of which about 300 have "lost" the Company Name:
I'm in "Account View", showing "Company", "Office Location", "Biz Address"
and other information. About 300 contacts are blank in the "Company" column.
When I double-click on the account, all the information is there (i.e.
"Account name" is not blank).
I have edited 100s (yeah, hourse of work) of contacts today, prior to which
all information was still there. Some of the "incomplete" contact were edited
by me, others weren't. It seems random. Other accounts have (in the "account
view") information that was there prior to editing PLUS the edited
information. I used to have office location in the company name, but changed
that today - now with it being murked up, it still has the location in the
company name as well as in the "office location" column. Again, when I
actually open the account, it is no longer in the company name.


Is this a glitch that will rectify itself again (i have restarted
outlook/BCM multiple times, as well as my computer thinking it might be a
network issue - but nothing) or do I need to handle this myself? If i have
to, then what can I possibly do?

Getting frustrated, as I need to send out a mail merge document tomorrow and
need to be able to select the correct recipients. Currently, the company
names are also blank within the mail merge.

 

[Lon Orenstein]

Gwennibar:

This seems very strange indeed! Click on Business Contact Manager, Manage
Database, and do a Backup first, then do a Check for Errors. It sounds like
there is some corruption in the database.

HTH,
Lon

___________________________________________________________
Lon Orenstein
pinpointtools, llc
(e-mail address removed)
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
www.pinpointtools.com

 

[gwennibar]

Ok, the Database is backed up. And now a silly question: how do I check for
errors?

 

[Lon Orenstein]

There's a button near the Backup button that says Check for Errors. Click
that. Then click Start.

HTH,
Lon

___________________________________________________________
Lon Orenstein
pinpointtools, llc
(e-mail address removed)
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
www.pinpointtools.com

 

[gwennibar]

That wasn't the problem. Did the error check, it stayed the same.
I DID finally figure it out. While the names used to show up in my "Contact"
column, the update I did earlier that week must've made some changes. Now, if
I add the column "Accountb Name" all my information shows. WHEW! Nothing lost.
Thanks for all your help anyways.
Gwen

 

[Luther]

That wasn't the problem. Did the error check, it stayed the same.
I DID finally figure it out. While the names used to show up in my "Contact"
column, the update I did earlier that week must've made some changes. Now,if
I add the column "Accountb Name" all my information shows. WHEW! Nothing lost.
Thanks for all your help anyways.
Gwen







- Show quoted text -

Company name and Account Name are different fields. Some businesses
may have different accounts for different branches or departments of
the same company.