akita said:
Nime;
whatever made you think / hope / pray that MS would listen? They expect YOU
to listen! Whatever you may say is smiled upon, goes in the one ear and out
the next.
That's what they call 'consultation' and 'two-way dialog'.
But hey, look at the bright side. There's always MS's renowned phone
support. They'll listen, alright!
And charge, alright!
Would you be any the wiser after paying through the nose? I doubt it!
Good luck.
We've had excellent support from MS via the phone, and never had to pay
for an incident. We get 2 free support incidents included with our MSDN
subscription. A guy here also got free support in the past on certain
incidents, even when it wasn't via MSDN/Partner etc - might have been an
oversight - I don't know!
Currently dealing with an ongoing issue and still get good support.
Remember - even if they do charge you, it's per incident - not per call
- if the incident arises again then the old incident should be reopened
and covered by the original payment (or free one via MSDN etc).
D
