MicroDirect Customer Service Droid said:
How do these people manage to run a business?MicroDirect Customer Service Droid said:As per our conversation earlier in regards to your faulty graphics card,
I do apologies about before as I could not issue you with a RMA number as
the systems (trained monkeys? hamsters with attatched post - it notes perhaps?) were duplicating the same RMA number around the office......very strange. Any way please find your RMA details below:'
Possibly outsourced MD employee[/color][color=black] said:
Possibly outsourced MD employee[/color][color=black] said:According to your record unfortunately I can not say at this stage that we have received your item as of yet. As you can appreciate we have booking in system whereby when all deliveries come in to our goods in department we receive goods/ deliveries from several different couriers therefore it gets put into a queuing system, then filtered, and logged onto the system. I realize that this is a long procedure and that it will be delay (nice freudian slip there) with as soon as we have indication that your item has been logged on our system.'
Normal MD Procedure said:'According to your records, this item has been tested you should of been informed of this as this is the normal procedure when the item has been tested.'
Indeed.Techy said:‘if it MD were a big issue and were really crap this thread would be on 10 pages by now!!!’
riffraff said:I had a Tagan 700W PSU fail and knew I was into trouble when after receiving it back Microdirect emailed me to say
"As your item is now over 30 days old, it is not possible for us to issue an immediate replacement or refund/credit. It will be returned to our suppliers, arranged to be repaired or replaced and then delivered back to you. If your product develops a fault, provided the product is within the warranty period. You are entitled to a warranty repair or replacement. If your goods are returned as faulty after 28 days of shipping we reserve the right to return the product to the manufacturer for repair or replacement. We will within 6 to 8 weeks, repair or replace the item(s).After receiving your warranty replacement item, the remaining warranty period is valid only from the original date of purchase; warranties are not refreshed nor renewed on items that are issued to you as replacements. We may issue warranty replacement item(s) that are equivalent to, or better than the original item(s). Please note replacements may be repaired or refurbished units. If repair or replacement is not possible, then Micro Direct may offer a refund/credit. The amount offered may be REDUCED to take into account benefit gained from the usage of the item(s), depreciation of the item(s) and the length of warranty remaining on it." !!!!!!!!!!
I have now been waiting 6 weeks - Need I say more?
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