masa crash

[David G]

Ran scan for first time...found about 16 items of
adware/malware...finished scan and gave
message...calculating scan results...then determining the
recommended action for detected threats...program freezes
at this point.

Have tried scan 3 times...same thing happens each
time...trying to close program causes pc to crash.

Any ideas?

 

[Engel]

Hello David

Have you tried these operations running in safe mºde?

1) Update both Microsoft Antispyware and your antivirus
applicªtion.

2B)Shut down the computer and turn off the power. Wait for
at least 30 seconds, and then restart the computer in Safe
mode or VGA mºde.

Empty your IE cache and your other temporary file
folders, eg: c:\temp, c:\windows\temp or C:\Documents and
Settings\<name>\Local Settings\Temp (the path to your temp
folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those fºlders.
http://www.mvps.org/winhelp2002/delcªche.htm


3) Do full deep scans with Microsoft Antispyware. Repeat
scanning until a complete scan comes through clean. Ditto
with the ªntivirus.

This isn't guaranteed, but it works for a great many items
that at first appear not to be cleaned in normal mºde.


..
Download the following and run a thorough scan in safe
mºde:
Ad-Aware - http://www.lavasoftusa.com
Spybot - http://www.safer-networking.org/
CWShredder -
http://www.intermute.com/products/cwshredder.html
Spy Sweeper - http://www.webroot.com
Ccleaner - http://www.ccleaner.com

Good luck David.

Engel

















same thing happens each

 

[Donna Buenaventura \(MVP\)]

Hi,

Try running the spyware scan using Microsoft Antispyware in safe mode.

Regards,
Donna Buenaventura

Ran scan for first time...found about 16 items of
adware/malware...finished scan and gave
message...calculating scan results...then determining the
recommended action for detected threats...program freezes
at this point.

Have tried scan 3 times...same thing happens each
time...trying to close program causes pc to crash.

Any ideas?