"mapisrvr.exe cannot access a necessary file gapi32.dll"

[David Chey]

Dear MS IT expert community. Has anyone experienced the
above error, and the condition where the ms win 2000,
accessory application network and dial up connections
initiating the function of creating a new internet dialup
connection results in the aborting of the make new
connection process and either the error
messages, "internet connection name that you've entered
is not valid name[not acceppting as valid any name]if the
path of setup an internet connection manually or aborting
the process of installation of the make new connection if
the path of creating a new internet account, or transfer
an existing account is selected ? Thank you in advance.

Possible virus victim???
(e-mail address removed)

 

[Larry Brasher]

Hello David,

I hope this helps.

320550 Error Message: <Systemroot>\System32\Mapisrvr.exe Cannot Access a
The information in this article applies to:

- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
----------------------------------------------------------------------------
---
SYMPTOMS
========

When you run Norton WinDoctor on a Microsoft Windows XP-based computer, you
may receive one of the error messages that follow:
C:\Windows\System32\Mapisrvr.exe" cannot access a necessary file,
"Gapi32.dll"
-or-
C:\Winnt\System32\Mapisrvr.exe" cannot access a necessary file,
"Gapi32.dll"

Additionally, if you try to use Norton WinDoctor from Symantec Corporation
to repair this issue, WinDoctor reports that it cannot fix it, even though
the file exists on the computer's hard disk.

CAUSE
=====

This behavior may occur when you use Norton WinDoctor, and WinDoctor cannot
locate the Gapi32.dll file in the
<Systemroot>\System32 folder.

This is a known issue with Norton WinDoctor. It has been reported to occur
with Norton Utilities 2002 v6.0 (of which Norton WinDoctor is a feature),
and with Norton SystemWorks 2002 (of which Norton Utilities is a component
product).

For more information, visit the following Symantec Corporation Web site:

http://service4.symantec.com/SUPPORT/nunt.nsf/ca9f46bcffa4bc3285256aa300
52353c/7607b31f7355c0e2882569c4004da492?OpenDocument:
http://service4.symantec.com/SUPPORT/nunt.nsf/ca9f46bcffa4bc3285256aa300
52353c/ 7607b31f7355c0e2882569c4004da492?OpenDocument

RESOLUTION
==========

To resolve this behavior, use one of the following methods.

Method 1: Copy the Gapi32.dll File to the <Systemroot>\System32 Folder
--------------------------------------------------------------------

Copy the Gapi32.dll file to the <Systemroot>\System32 folder on the hard
disk. To do this, follow these steps:

1. Start Windows Explorer, and then locate the folder that contains the
Gapi32.dll file. The Gapi32.dll file is located in one of the following
folders:
C:\Program Files\Common Files\System\Mapi\1033

-or-

C:\Program Files\Common Files\System\Mapi\1033\NT

2. Right-click the Gapi32.dll file, and then click Copy.

3. Click the <Systemroot>\System32 folder that best applies to your
situation:

C:\Windows\System32

-or-

C:\Winnt\System32

4. On the Edit menu, click Paste.

5. Quit Windows Explorer.

6. Restart the computer.


For more information, visit the following Symantec Corporation Web site:
http://service4.symantec.com/SUPPORT/nunt.nsf/ca9f46bcffa4bc3285256aa300
52353c/7607b31f7355c0e2882569c4004da492?OpenDocument:
http://service4.symantec.com/SUPPORT/nunt.nsf/ca9f46bcffa4bc3285256aa300
52353c/ 7607b31f7355c0e2882569c4004da492?OpenDocument

Method 2: Configure Norton WinDoctor to Ignore the Error
--------------------------------------------------------

Configure Norton WinDoctor to ignore the error. Because the error message
that is described in the "Symptoms" section of this article is an issue
with Norton WinDoctor, and not an issue with Windows files, you may decide
to ignore the error message.

For more information about how to configure Norton WinDoctor to ignore the
error message, see the product documentation, or visit the following
Symantec Corporation Web site:

http://service4.symantec.com/SUPPORT/nunt.nsf/docid/19981711518

MORE INFORMATION
================
For more information about Norton WinDoctor, or to contact Symantec
Corporation, visit the following Symantec Web site:


http://www.symantec.com/techsupp/
The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or
reliability of these products.

Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.


Shane Brasher
MCSE (2000,NT),MCSA, A+
Microsoft Platforms Support
Windows NT/2000 Networking