LOTS of Outlook 2003 errors

[Mike]

It seems that more than half the time after I close Outlook 2003 I get an
error it has generated an error. Event viewer shows this error:

Hanging application OUTLOOK.EXE, version 11.0.6353.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 31 31 K.EXE 11
0020: 2e 30 2e 36 33 35 33 2e .0.6353.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Not terribly useful, but there it is. I have run detect & repair on Office,
I have ran scanpst on my PST file (no Exchange Server involved). The PST
file is large - over 700mb - but certainly well within the 2gb limit. The
add ins I'm running are pretty simple - Act! 6 extensions, MS Fax
extensions, and Chapura (Pocket Mirror for Palm synchronization).

The problem is getting worse, to the point where I'm concerned I will lose
an email while I'm working on it (it's starting to crash in the middle of
creating email). I have yet to completely remove & reinstall Office, since
I have no clue if that will help or if the underlying problem will not
resurface. Before I waste the better part of a Sunday afternoon doing this
I'd like some clue as to what is causing these crashes or how I can monitor
what's causing them.

TIA,
Mike

 

[Milly Staples [MVP - Outlook]]

Try creating a new mail profile. Control Panel->Mail Icon->Show
Profiles->Add. Do not copy your old profile - it is probably corrupt.
Configure the new profile to use your current .pst file.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Mike asked:

| It seems that more than half the time after I close Outlook 2003 I
| get an error it has generated an error. Event viewer shows this
| error:
|
| Hanging application OUTLOOK.EXE, version 11.0.6353.0, hang module
| hungapp, version 0.0.0.0, hang address 0x00000000.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 41 70 70 6c 69 63 61 74 Applicat
| 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
| 0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
| 0018: 4b 2e 45 58 45 20 31 31 K.EXE 11
| 0020: 2e 30 2e 36 33 35 33 2e .0.6353.
| 0028: 30 20 69 6e 20 68 75 6e 0 in hun
| 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
| 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
| 0040: 6f 66 66 73 65 74 20 30 offset 0
| 0048: 30 30 30 30 30 30 30 0000000
|
| Not terribly useful, but there it is. I have run detect & repair on
| Office, I have ran scanpst on my PST file (no Exchange Server
| involved). The PST file is large - over 700mb - but certainly well
| within the 2gb limit. The add ins I'm running are pretty simple -
| Act! 6 extensions, MS Fax extensions, and Chapura (Pocket Mirror for
| Palm synchronization).
|
| The problem is getting worse, to the point where I'm concerned I will
| lose an email while I'm working on it (it's starting to crash in the
| middle of creating email). I have yet to completely remove &
| reinstall Office, since I have no clue if that will help or if the
| underlying problem will not resurface. Before I waste the better
| part of a Sunday afternoon doing this I'd like some clue as to what
| is causing these crashes or how I can monitor what's causing them.
|
| TIA,
| Mike

 

[Mike]

I will try this but I'm curious how to prevent this from happening in the
future.

One other thing - and this may be related to the profile, since I don't
think these problems occur with my partner's profile - frequently the
Outlook process will not close when I exit, and I have to end the task
manually to get it to close.

Thanks again for some insight,

Michael Lax

"Milly Staples [MVP - Outlook]"