Lexmark X63

R

Richard

Attached is the email I sent to Lexmark and they claim
that since I do not have the SHCP file it is a software
issue to have bi-directional support PLease help !!!
When I try to use the scan and contol program to scan or
copy via the PC
I get an error - SHPC Port monitor error and must close
down. When this
happens it locks open the port and I must reboot to
communicate with the PC
and Printer. I have uninstalled , reinstalled , used the
clean program ,
latest drivers you show , un hooked all USB stuff ,
changed ports, changed
cables . I did go into the event viewer after the error
and see an
Application error - Faulting Application lxamsp32.exe
version 0.98.1.0
faulting module user 32.dll version 5.1.2600.1134, fault
address 0x0000eb22
- I need help to fix this other than this all other
functions seem to work
just not the scan / control progam and XP - I have a P-
4 3.06 , I gig of
ram and 120 of HD
 

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