Keyboard not running

[SteM]

Hi there,
this morning my Windows2000SP4 desktop started with the 680x480 resolution
and the keyboard not running at the login window.
The keyboard is ok at the bios and til the F8 start menu.
If i choose the debug mode, the keyboard is still dead.
I tried with a Linux live boot cd and I have no problem.
I guess a problem on the keyboard drivers but the Recovery disk does
nothing.
Can i manually substitute the keyboard driver? Which drivers???

Help !!

 

[Pegasus \(MVP\)]

Hi there,
this morning my Windows2000SP4 desktop started with the 680x480 resolution
and the keyboard not running at the login window.
The keyboard is ok at the bios and til the F8 start menu.
If i choose the debug mode, the keyboard is still dead.
I tried with a Linux live boot cd and I have no problem.
I guess a problem on the keyboard drivers but the Recovery disk does
nothing.
Can i manually substitute the keyboard driver? Which drivers???

Help !!

- What keyboard is this, PS/2 or USB?
- Have you tried a different keyboard?

 

[SteM]

Yes, I tries both with a USB and PS2 !
--
SteM

- What keyboard is this, PS/2 or USB?
- Have you tried a different keyboard?

 

[Pegasus \(MVP\)]

I would check the Event Viewer (c:\winnt\system32\eventvwr.exe) for relevant
messages.

I would then check the Device Manager (via Control Panel / System). The
"Keyboard" device has (among others) a tab for the driver details.

I would also log on under a different account in order to check if the
problem was machine-specific or user-specific.

To log on without a keyboard can be a little tricky. You would have to
perform some off-line registry editing in order to implement the
instructions from the link below. Post again if you need further help and
report if you have administrative access to the machine over a network.
http://support.microsoft.com/default.aspx?scid=kb;en-us;310584

 

[SteM]

Thanks,
but i'm not able to access to the remote registry .. my guess is that the
network is also down

 

[Pegasus \(MVP\)]

Thanks,
but i'm not able to access to the remote registry .. my guess is that the
network is also down

You're not telling us a great deal about your network connectivity. Do you
know the IP address of the problem machine? Its NetBIOS name? Can you ping
it?

If you cannot reach the problem machine via the network then you have to
connect its disk as a slave disk to some other machine in order to edit its
registry. If you're not experienced in such things then you may soon get
into water that could be too deep for you. If so then a re-installation of
Windows might be a more attractive option. Make sure to have a verified
backup of your important files (including your EMail files!) before you go
down this track.

 

[SteM]

I tried with the Recovery console run from the CD.
I run chkdsk; it seemed to point to some disk errors but they are present
even if i re-run the chkdsk.
I guess a more serious problem on the disk ...