Keep getting Error on Windows Update page at Micrsosoft

[Guest]

I am totally frustrated by now, so forgive the spelling typos and anger if it shows. I have been trying to figure out why my Windows Update wont load on the "Scanfor updates" when I click on link. The same problem is also prevelant on the Office XP Pro with Frontpage update page. In both cases when I click on the Scan Now link it thinks for about 1/2 minute or so and comes back with the following info:

Windows Update Error
Windows Update has encountered an error and cannot display the requested page.
Select from any of the following pages for information about Windows Update services, or send us your feedback.
Windows Update Home Page
About Windows Update
Support Information
You can also get online support if you are having problems with Windows Update.
Send error number to Microsoft (0x800A138F) {I sent this info in to Microsoft...no reply yet}
Note This sends error information but does not create a support incident; you may or may not receive a response.
ror

I am at my wits end in trying to figure out why both this and the same for Office XP Pro Update page have ann error message in them that prevents the scan from completing the task and load up the current updates for this product / Page. I tried various fixes and havent found the right one to handle this problem.Anyone got any ideas on what to do here? I can follow any insructions as long as it's not in code...can dop code with proper promps..
Thanks everyone who answers this request for HELP!

 

[Carey Frisch [MVP]]

Review the troubleshooting tips in these articles:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=193385

HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;818018

Error Message: Thank You For Your Interest in Windows Update...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;234272

"Software Update Incomplete, This Windows Update Software
Did Not Update Successfully" Error Message When You Visit
the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;319585

How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html

Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll
down to "Why Can't I Download Updates" for additional troubleshooting ideas.


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

--------------------------------------------------------------------------------------------------------------
-------------------


| I am totally frustrated by now, so forgive the spelling typos and anger if it shows. I have been trying to
figure out why my Windows Update wont load on the "Scanfor updates" when I click on link. The same problem
is also prevelant on the Office XP Pro with Frontpage update page. In both cases when I click on the Scan Now
link it thinks for about 1/2 minute or so and comes back with the following info:
|
| Windows Update Error
| Windows Update has encountered an error and cannot display the requested page.
| Select from any of the following pages for information about Windows Update services, or send us your
feedback.
| Windows Update Home Page
| About Windows Update
| Support Information
| You can also get online support if you are having problems with Windows Update.
| Send error number to Microsoft (0x800A138F) {I sent this info in to
Microsoft...no reply yet}
| Note This sends error information but does not create a support incident; you may or may not receive a
response.
| ror
|
| I am at my wits end in trying to figure out why both this and the same for Office XP Pro Update page have
ann error message in them that prevents the scan from completing the task and load up the current updates for
this product / Page. I tried various fixes and havent found the right one to handle this problem.Anyone got
any ideas on what to do here? I can follow any insructions as long as it's not in code...can dop code with
proper promps..
| Thanks everyone who answers this request for HELP!

 

[Guest]

Are you using ZoneAlarm firewall program? I started having the same problem with the Windows Update site. I was able to get my updates by temporarily shutting down ZoneAlarm, but for security reasons I didn't like doing that. Recently, there was an update to ZoneAlarm and when I used it my Windows Update problems went away.