kb918899 and kb923762

[newbie1234]

Does any have the HOTFIX which patches KB918899 IE6 crashing problem..
Microsoft seems to want us to pay for support for a problem which their
cumulative update to IE causes.

http://support.microsoft.com/kb/923762/en-us

this page describes a hotfix as available but then directs us to the
paid support page in order to obtain the patch to the patch.

can anyone help.


thanks

 

[Dave Patrick]

I don't know where you got that info but it is incorrect. Hotfixes are
always free.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Does any have the HOTFIX which patches KB918899 IE6 crashing problem..
| Microsoft seems to want us to pay for support for a problem which their
| cumulative update to IE causes.
|
| http://support.microsoft.com/kb/923762/en-us
|
| this page describes a hotfix as available but then directs us to the
| paid support page in order to obtain the patch to the patch.
|
| can anyone help.
|
|
| thanks
|

 

[Dave Patrick]

OK, I didn't read below the link in your post. They don't have separate
phone numbers. You make the call then tell them you need the fix for article
ID such-and-such and the charges are waived.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect