KB824146, KB824105 failed to install

[Chris Eyre]

The latest critical updates in Windows Update, KB824146 and
KB824105, fail to install on my Windows XP (Home) laptop,
though they installed easily on my Windows 2000 desktop. I
keep getting the "No Updates Were Installed" "The following
items failed to install" page. I've tried things like
disabling Norton Anti-Virus, deleting the
\Windows\System32\catroot2 folder, and I do have Q817287
installed--which is supposed to remedy this sort of thing.
I also tried installing the updates one by one, but that
fails too. Any ideas?

 

[Alex Nichol]

The latest critical updates in Windows Update, KB824146 and
KB824105, fail to install on my Windows XP (Home) laptop,
though they installed easily on my Windows 2000 desktop. I
keep getting the "No Updates Were Installed" "The following
items failed to install" page. I've tried things like
disabling Norton Anti-Virus, deleting the
\Windows\System32\catroot2 folder, and I do have Q817287
installed--which is supposed to remedy this sort of thing.
I also tried installing the updates one by one, but that
fails too. Any ideas?

Do you have any adware or cookie blocking software? These can inhibit
windows update

 

[Chris Eyre]

Thanks! This eventually got resolved this way:
Some additional tips in the Windows Update community
newsgroup were to do a disk cleanup and delete cookies. I
did these on top of what I'd already done and then KB824146
installed, but KB824105 still would not install.

It was only when I took the laptop home and connected to
Windows Update via my home network that KB824105 easily
installed.

My theory is that the proxy server at work was the problem.
It didn't affect my Windows 2000 desktop because that is
logged into the domain. My Windows XP laptop cannot log
into the domain because it's XP Home, and I occasionally
have to answer username/password prompts from the proxy
server, but it's workable. I did check multiple times for
hidden username/password prompts, but they were never there
during the Windows Update install. Something else was going
on, and I do think the proxy server was the problem.

Chris