Junk E-mail folder is under Outbox

[Chris]

Exchange 2003 SP2 and Outlook 2003 SP2 using MAPI mode. A user found that
she doesn't have Junk E-mails folder in her mailbox. I finally found it
under the Outbox. Don't understand why it went there since it can't be
moved. Now, how to put it back? I don't think it should be in the Outbox.
As I said I can't move it or delete it.

Thanks.

 

[Chris]

Correction: Outlook 2003 SP3.

 

[Ben M. Schorr, MVP]

You might try moving it using OWA.

If that doesn't work you can start Outlook with the /resetfolders switch.
See if this helps - http://www.officeforlawyers.com/outlook/tsol.html#cls

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

 

[Chris]

Ben,
I tried both and not working. I don't think the Junk E-mails folder can
be moved a all. Could be a view issue? Tried different view, no luck.

 

[Brian Tillman [MVP-Outlook]]

I tried both and not working. I don't think the Junk E-mails folder can
be moved a all. Could be a view issue? Tried different view, no luck.

Did you try the /resetfoldernames comman switch?

With Outlook Web Access you can do things with folders that Outlook won't let
you do, including relocate the default folders. Could this problem have been
caused by using OWA? If so, try correcting it in OWA.

 

[Chris]

I tried to move in OWA but got "access denied". I also tried to run
outlook.exe /resetfolders. No change. Do you think moving mailbox might fix
it? BTW. Could it cause any problem if I just leave it there under Outbox?

Thanks for your advice

 

[Brian Tillman [MVP-Outlook]]

I tried to move in OWA but got "access denied". I also tried to run
outlook.exe /resetfolders. No change. Do you think moving mailbox might
fix
it? BTW. Could it cause any problem if I just leave it there under Outbox?

I'd enlist the Exchange admins to see if they could fix it.