Javascript error when try to use Live Safety Center - Scan in IE7

[Guest]

It is an interesting bug-or feature, I hope more knowledgeable folks will
tell and also the cure as well.
When I try to use "Full Service Scan" or any othze scan IE7 says:
"Error on page". In more details:
"Problems with this Web page might prevent it from being displayed properly
or functioning properly. In the future You can display this message by
doubleclicking the warning icon displayed in the status bar.
Line:36
Char:4
Expected elemnt isan object
Code:0
URL: http://safety.live.com/site/en-US/default.htm"

What is it , and how am I able to use LSCenter? Putting the very site in the
"trusted sites" or disable popup doesn't help. As much as I guess, it has
something to do with Javascript (maybe), but that technical expertise is
beyond me, franky speaking.
Your reply is most appreciated.

 

[Bill Sanderson MVP]

I can't test this 'til later tonight, but my guess at present is that this
is an issue at the site, and not on your machine.

 

[Bill Sanderson MVP]

Hmm - I'm scanning away without a problem.

Are you still seeing the issue?

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[Guest]

Hi Bill!
Seems like I'm a definite usual customer on this site
However I like and am willing to test new things and ain't reluctant to talk
about my experiences let alone bad or good.
Yes, the problem still exists - it prevents me from scanning on WLSC.
I'm able to scan online on respective sites , though, namely BitDef, Panda,
HouseTrend, Symantec, Kaspersky. Only this scanner is a real bummer for me.
Thanks for looking after my issue anyway.

 

[plun]

Hi Racketeer

Open IE7 > Tools > Internet Settings > Security tab.
Set everything to default level.

Go to MS live again and see if any ActiveX modules tries to install.

Maybe also this ActiveX already is installed and disabled.

Go to Tools > Manage Addons and look for the ActiveX for Safety Live.
Enable the ActiveX.

regards
plun

 

[Bill Sanderson MVP]

I tried a scan yesterday, by a bit after midnight it had reached about 52%
on my machine so I left it on and went to bed. It had found some stuff, but
there was no way to see a report before completion. When I woke up, the
screen was filled with error messages of various kinds, and when I closed
them all, the scan window was nowhere to be seen.

That's what I dislike about web apps--they are too fragile.

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[Guest]

Hi Plun!
Thanx for the answer.
Problem persists. IE7 doesn't recognize this button, same old message after
all has been done what had been told...
Javascript error rulz, no matter of "Zone setting-adjustment".
I haven't been offered offered an Active-X installation of any kind, and no
such of this Add-ons were disabled (or even present, by the way)
I give up this time - I won't scan with Live Sayfety Center.
Too bad-thank U guys, anyway.

 

[plun]

Hi again

Please look at this.

http://hem.bredband.net/b288305/mslive.jpg

2 Safety Live Active X and also MSXML must be enabled.......

This is indeed a mess.....

regards
plun

 

[Guest]

Well, thanx, but really I ain't got no clue what and how to install. In fact
never have heard of MSXML before...
Once I haven't been offered an istallation of a given type of Active-X, I
cannot go on.
I presume I ain't implied by the program to find out and eventually install
all Add-ons -heurestically) to run a certain scan. This should be far more
inconvenient and clumsy.
So I cannot run and stay with my existing tools.

 

[Bill Sanderson MVP]

live.com does have what they call a support forum.

I can't see that much actual support is happening there, though:

http://boards.live.com/safetyboards/board.aspx?BoardID=235

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