I've used tracert. Now what do I do ??

[Daniel J. Reynolds]

I am having trouble reaching a particular web site. I can't ping.
Tracert times out after hop # 6. Seems to me the problem is with the
next hop, # 7. So now what do I do.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\djr>tracert www.somedomain.com

Tracing route to www.somedomain.com [12.3.xx.xxx]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myhost.mydomain.com [10.1.1.1]
2 1 ms <1 ms 1 ms 12.33.xxx.xxx
3 7 ms 6 ms 6 ms 12.124.127.117
4 6 ms 6 ms 6 ms gbr5-p52.cgcil.ip.att.net
[12.123.193.102]
5 7 ms 9 ms 7 ms tbr1-p013501.cgcil.ip.att.net
[12.122.11.41]
6 27 ms 28 ms 27 ms tbr1-cl1.n54ny.ip.att.net
[12.122.10.1]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

[Phillip Windell]

next hop, # 7. So now what do I do.

Nothing.
.....other than cal your ISP and report it and they probably can't and won't
do anything either. Only the people who own the router that is down at that
"hop" can do anything about it.

 

[David Hodgson]

It could also be the firewall in front of the website will not allow ICMP
traffic pass through it, or the ISP is also blocking ICMP traffic to that
particular network. I have a public network and my ISP blocks the ICMP
traffic to it, so I can see the website on port 80 but I can't ping it.

Dave

 

[Jeff Cochran]

I am having trouble reaching a particular web site. I can't ping.
Tracert times out after hop # 6. Seems to me the problem is with the
next hop, # 7. So now what do I do.

If you are the router admin for att.net, you fix your routing tables.
If not, it's not anything you can fix. Call your ISP and complain.

Jeff

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\djr>tracert www.somedomain.com

Tracing route to www.somedomain.com [12.3.xx.xxx]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms myhost.mydomain.com [10.1.1.1]
2 1 ms <1 ms 1 ms 12.33.xxx.xxx
3 7 ms 6 ms 6 ms 12.124.127.117
4 6 ms 6 ms 6 ms gbr5-p52.cgcil.ip.att.net
[12.123.193.102]
5 7 ms 9 ms 7 ms tbr1-p013501.cgcil.ip.att.net
[12.122.11.41]
6 27 ms 28 ms 27 ms tbr1-cl1.n54ny.ip.att.net
[12.122.10.1]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.