Is there a driver for a FileMaker Pro CD?

[Guest]

I have had to REINSTALL Windows XP TWICE in the past month. Since the
reinstalls, I've had a few items that do not work like they did prior to the
reinstalls. I've got just one outstanding problem that I still haven't been
able to resolve, nor have I found anyone who could help me resolve the
problem (both Dell and Microsoft have been asked).

I have a CD that was generated by a commercial enterprise (specifically
RV.ORG). Prior to the reinstalls, the CD, when inserted into my internal DVD
drive, would start up, displaying a "MSDOS-like Command" window for a few
seconds, followed by the normal Windows-like full-screen window of its
product. Since the first reinstall of WinXP, this CD has stopped functioning
entirely in my computer. It acts as if NO CD IS IN THE DVD DRIVE. The DVD
drive doesn't even whir when it's inserted, and if I try to look at it in
Windows Explorer, it simply puts up a dialog box, saying "Insert a CD".

I had a similar problem with almost all of the CDs that I generated as
Backup CDs, using my external Backpack CD Rewriter with the software Roxio
Easy CD Creator 5.0. However, one of the Microsoft technicians I spoke to
after the first reinstall (I've called Microsoft NUMEROUS times since the
reinstalls) recognized the problem and located for me a UDF driver for my DVD
drive and once that was installed, voila, all of my Backup CDs also worked
again.

When I contacted RV.ORG about the CD, they told me that the CD was generated
by FileMaker Pro 6.0. I searched the web and located the website for
FileMaker Pro, but they don't have any driver for reading CDs generated by
FileMaker Pro on the web site, and my email requests to FileMaker have gone
unanswered (they have no published phone number that I could find). This CD
still does not work in my internal DVD drive. When I installed the drivers
for the Backpack CD Rewriter (after the first reinstall), I found that that
drive could read both the CDs generated by Roxio Easy CD Creator, as well as
the CD generated by FileMaker Pro. I have not reinstalled the drivers for
the Backpack nor for Roxio after the second reinstall, since I think this may
have caused (or been part of) the second catastrophic crash of Windows XP on
my PC.

The FileMaker Pro CD also works just fine in my husband's laptop, which has
a CD-ROM drive internally (he has a Dell Inspiron 3500 laptop, a five-year
old laptop running Windows 98 SE2). Only in my laptop does it not work.

I have a Dell Inspiron 7500 laptop (about 4 years old) with an internal
Toshiba DVD-ROM CD2402 drive currently running on Windows XP SP2 with all
critical updates applied. Note that I did have to install drivers for the
DVD drive after the first reinstall (and the DVD drive hasn't worked
correctly since that point), these drivers were obtained both directly from
Dell (for my specific laptop) and from Toshiba's website. After both
installs of DVD driver, the CD did not work.

Does anyone know where I can find a driver to read CDs generated by
FileMaker Pro 6.0? Or does anyone recognize this problem and know how to
solve it?

Diana

 

[RoadRunner]

Hi ... I am not sure as to whether this might be your problem but Its worth
taking a look at , I have a couple site you can view , It just might help

http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060

http://support.microsoft.com/kb/320553/EN-US/

http://support.microsoft.com/kb/315350/

http://support.microsoft.com/?kbid=314096

Hope it helps ...

 

[Richard Urban]

Reinstall Roxio CD Creator 5.0

Then go to the Roxio website, before you try to use the program you just
installed, and obtain and install all the updates. Be sure to reboot every
time it tells you to.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

I read both of these responses fully, and checked all four URLs mentioned.
The first three concern Roxio Easy CD Creator which I do NOT CURRENTLY have
installed on my laptop, so they do not apply. The fourth concerns general CD
problems. I read thru it but there is none of it that applies to my
symptoms. All other CDs appear to work correctly in my DVD, only the one
that was generated by FileMaker Pro is "broken". It is therefore safe to
conclude that SOMETHING concerning the way FileMaker Pro CDs are formatted
has to do with what's wrong with my DVD. I also read the reply from Richard
and that also has to do exclusively with Roxio Easy CD Creator.

I don't have a problem with Roxio Easy CD Creator. I have a CD with Roxio
Easy CD Creator 5.0 on it that I install, followed immediately by the
download from Roxio, to support Windows XP, so I know I can make that work.
I have to first install the drivers for the Backpack CD Rewriter, else, I'd
just have to reinstall Roxio Easy CD Creator again anyway. So I'm not
prepared to do that at this time.

I DO need to have my internal DVD-ROM drive working if possible. To that
end, I ask again, does anyone know where I can find a "driver" for FileMaker
Pro 6.0 CDs? Or have anyway of troubleshooting this specific CD and problem?

Thank you very much for your responses.
Diana L. Carlson

 

[Richard Urban]

If you are getting error messages that you need UDF support for the CD, you
get that by installing Roxio CD Creator. Then you will be able to read the
CD in question as it installs the UDF reader function.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

I am NOT getting an error message saying I need UDF support (besides, I HAVE
the UDF driver installed, that's what the Microsoft technician found for me).
I get NO response, NO error message, NO indication that I've installed a CD
into the DVD drive. It's as if the CD is NOT there at all. Again, I am no
longer having problems with Roxio generated CDs, all those work fine now. I
AM HAVING PROBLEMS with a CD that presumably was generated by FileMaker Pro
6.0....different animal entirely.

Diana

 

[Richard Urban]

OK. Think back now. You say that Filemaker Pro generates a CD. But, it has
to use CD burning software to do it. What software did you have on your
computer when the CD was generated (your words).

If you had Nero with InCD installed, install the same again. If you had
Roxio with Drag-to-disk installed, install the same again. It is the InCD
and Drag-to-Disk components of each program that allow the CD to be used
like a big floppy disk.

If you burn a CD using either of these, and then go to open the CD on a
computer that does not have the corresponding InCD or Drag-to-Disk
component, you may not be able to see the files.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

Richard,
I did NOT generate the CD. I BOUGHT the CD. The CD was generated by a
commercial enterprise, specifically, RV.ORG. I think I hear you saying that
THEY were wrong when they said that they used FileMaker Pro 6.0 to generate
the CD. I will send this discussion to them and see if they can come up with
a better answer.

Diana

 

[Malke]

Richard,
I did NOT generate the CD. I BOUGHT the CD. The CD was generated by
a
commercial enterprise, specifically, RV.ORG. I think I hear you
saying that THEY were wrong when they said that they used FileMaker
Pro 6.0 to generate
the CD. I will send this discussion to them and see if they can come
up with a better answer.

Diana

Diana - I think you are so frustrated that you just don't realize that
you are not expressing yourself well. I read through all your posts and
I also thought you had burned FileMaker Pro data onto a CD. You have
mentioned "RV.ORG" several times. I've never heard of this organization
and I don't know why you think the helpers on this group should know
what you mean.

What it sounds like is that you bought software that was burned to CD's
by this RV.ORG and then sold to you. Perhaps the software for FileMaker
Pro cost less this way; perhaps because it was pirated by RV.ORG. I
have no idea.

If RV.ORG created the FileMaker Pro CD and you do not have a retail copy
of FileMaker Pro, it would seem that the program that RV.ORG used to
create the CD is where the problem lies. In any event, you should be
contacting RV.ORG or going to the store and buying a retail copy of
FileMaker Pro (if it is still sold).

Malke

 

[Uncle Joe]

Please don't SHOUT in the forum! Thank you.

I am NOT getting an error message saying I need UDF support (besides, I HAVE
the UDF driver installed, that's what the Microsoft technician found for me).
I get NO response, NO error message, NO indication that I've installed a CD
into the DVD drive. It's as if the CD is NOT there at all. Again, I am no
longer having problems with Roxio generated CDs, all those work fine now. I
AM HAVING PROBLEMS with a CD that presumably was generated by FileMaker Pro
6.0....different animal entirely.

Diana

 

[ANONYMOUS]

As your system is DELL Inspiron, you should have no problems finding the
drivers. Your system has a unique Service Tag somewhere at the bottom
of the machine. write this down and then go to:

http://support.euro.dell.com/support/downloads/index.aspx?c=uk&cs=ukdhs1&l=en&s=dhs

This should tell you exactly what your system contains and it should
also have the latest drivers for you.

HTH

 

[Uncle Joe]

Sweetpea says, "...FileMaker Pro on the web site,
and my email requests to FileMaker have gone
unanswered (they have no published phone number
that I could find). "

======================================

Direct from the Filemaker "Contact Us" web page at:

http://www.filemaker.com/company/contact.html

Worldwide headquarters

FileMaker, Inc
5201 Patrick Henry Dr.
Santa Clara, CA 95054

To reach FileMaker departments or employees.
408-987-7000

=======================================

 

[Guest]

Let's see, I've been accused of shouting, and of piracy, all in the span of a
day or so. 1. I do NOT shout, but I do use CAPITAL letters for emphasis. If
you choose to call that shouting, you should consider that some folks don't
have "RTF" or other pretty forms of mailing, just how do you expect them to
make emphasis statements in a text email, if not by CAPITAL LETTERS? 2. I
do NOT steal software, I am also a software engineer in my own right and see
no reason to steal other people's Intellectual Property.

Now, to more important things. There are many organizations out there in
Web land that sell their products on-line. Many of them are very small
enterprises, some probably one-man garages. If they sell a CD that they
generated using a specific product, does that mean that everyone who uses the
product is now stealing the software format of the product that was used to
generate it? I don't think so.

I BOUGHT a CD from an organization who CLAIMS that it was generated by
FileMaker Pro. My laptop will NOT detect that it's even in the DVD drive. I
KNOW that it is my DVD drive that is the problem, because it USED to work,
prior to Windows XP failing two times. In attempting to get back to a stable
system, I had to reload the DVD drivers that I RECEIVED from Dell after
contacting them personally with my Unique Service Tag number. So I guess you
could say that Dell caused this problem....but that doesn't solve the
problem, I'm simply trying to solve the existing problem. I've already
searched the Toshiba web site (after getting the "bad" drivers from Dell) to
see if there is a better driver for my Toshiba DVD-ROM CD2402 drive, and I
came up empty. I was surely hoping that some Microsoft technician might
recognize the problem I'm having (just like that one Microsoft technician
recognized the Roxio Easy CD Creator problem and SOLVED it for me), so that I
could get the DVD drive working again for this particular CD.

I have sent this discussion to RV.ORG and am still waiting for a response
from them.

Sorry if I ruffled any feathers, that is not my intention. And yes, I'm
frustrated: to have the OS fail twice in less than 2 weeks and have to
completely reload what is supposed to be stable software, then to have folks
call you a thief when all you're trying to do is solve a problem. I've
called Microsoft about a dozen times in the past 5 weeks (their Language
issues made it difficult to solve the problems at times. Don't get me wrong,
they did help solve some problems....and they created other problems that I'm
still having to deal with), I've called Dell about 5 times (another Language
issue problem, I think they use the same folks at both Dell and Microsoft
, and various other organizations about another dozen times, plus I'm
running out of time (my house sells in 5 days now, and after that I will NOT
have a reliable access to Internet, being in a Motorhome traveling full-time,
with TEXT-only capability for Email after that). Sure you could say I'm
getting pretty frustrated.

Diana L. Carlson

 

[Malke]

Sweetpea wrote:

(various snippage of rants and irrelevant info)

I BOUGHT a CD from an organization who CLAIMS that it was generated by
FileMaker Pro. My laptop will NOT detect that it's even in the DVD
drive. I KNOW that it is my DVD drive that is the problem, because it
USED to work, prior to Windows XP failing two times. In attempting to
get back to a stable system, I had to reload the DVD drivers that I
RECEIVED from Dell

If Windows failed "two times", you have other issues on that machine
that aren't being addressed. Windows doesn't fail all by itself. There
is no way for us to know what those issues are based on your posts and
since that wasn't the point of your original question anyway. Your
problems could be caused by software and/or hardware.

I was surely hoping that some Microsoft technician
might recognize the problem I'm having (just like that one Microsoft
technician recognized the Roxio Easy CD Creator problem and SOLVED it
for me), so that I could get the DVD drive working again for this
particular CD.

There are generally no Microsoft technicians here. You are posting in a
public newsgroup hosted on Microsoft servers. While some MS employees
do occasionally pop in, the majority of helpers are volunteers who do
not work for the company.

There are generally no "DVD drivers" necessary. When you clean install
Windows on a Dell, after the operating system installation you then
install the drivers that usually come on the Dell Resource CD (or you
can d/l them from Dell's website). You install the drivers for the
chipset, the video, the audio, the network, and any other specialized
hardware. The "DVD drivers" Dell sent you are probably for the IDE
controller or the chipset.

In order to watch DVD movies (as opposed to just using the DVD drive to
read a DVD such as a program), you install something like WinDVD or
PowerDVD, but that isn't your issue.

Swap out the drive for a known-working one (or have a Dell technician do
this if the machine is under warranty). If that doesn't solve the
issue, there are other problems with the machine. In that case, if the
machine is under warranty contact Dell for repair/replacement.
Otherwise take the machine to a professional computer repair shop (not
your local version of BigStoreUSA). Whinging about not having enough
time because you are moving isn't productive. You need to get the
machine looked at by a professional.

Malke

 

[Uncle Joe]

Generally, you don't need to use captial letters to empahsize your
points. Most people are intelligent enough to grasp your drift. It
is accepted practice in thousands of online forums to discourage
capital letters letters except in obvious cases such as CD-ROM
or MS or RAM. People will begin to flame you if you continue
to use capital letters for emphasis. You can rail against it; but
that's the way it is.

Since your DVD-ROM drive won't even recognize your Filemaker-
based disc, have you considered examining and cleaning it? Since
your other discs work fine, the Filemaker disc is suspect.

Hold the CD's data side up to light and look for scratches and smudges.
Gently wipe the CD clean using a very soft cloth dampened with
a few drops of water, or with a commercially-available CD cleaning
solution.

Simple question: Have you asked rv.org to rush you a replacement
disc?

Another question: If the rv.org disc works fine in your husband's laptop,
why can't you two use his laptop and CD-writer software to read in
the data from the rv.org disc, and to produce a new one for your use?
This assumes your husband's laptop has a CD-RW or DVD-RW drive.

 

[Guest]

Uncle Joe,
I've already tried cleaning that CD, I also checked it for scratches. The
disk is clean and no scratches (not surprising when you realize I've had the
disk only for about 2 months). It works in two other drives, my husband's
laptop (also a Dell) and my external CD Rewriter drive, which is no longer
installed on my laptop. Without that external CD Rewriter drive, I have no
method of burning CDs, since neither mine, nor my husband's are CD burners.
Besides, isn't it slightly illegal to burn a CD against copyrighted software?
You guys just get through flaming me for piracy, then you suggest that I do
just that. Strange.

Sounds like there is no solution to fixing my internal DVD drive; buying a
new laptop or even just a DVD drive is simply not an option right now. I'll
have to live with that, since I have run out of time to find a solution.
Thank you for your efforts, and thank you, Richard, for your efforts also.

Diana L. Carlson

 

[NobodyMan]

Uncle Joe,
I've already tried cleaning that CD, I also checked it for scratches. The
disk is clean and no scratches (not surprising when you realize I've had the
disk only for about 2 months). It works in two other drives, my husband's
laptop (also a Dell) and my external CD Rewriter drive, which is no longer
installed on my laptop. Without that external CD Rewriter drive, I have no
method of burning CDs, since neither mine, nor my husband's are CD burners.
Besides, isn't it slightly illegal to burn a CD against copyrighted software?
You guys just get through flaming me for piracy, then you suggest that I do
just that. Strange.

Burning a copy of a CD that you paid for and own is not illegal - it's
like the old days when folks made a copy of an LP onto cassette.
You've already paid the licensing fee; all you are doing is making a
backup copy.

Now, when you give out that copy free of charge to dozens of other
folks, or you never paid for the license in the first place but
downloaded the software from a pirate site - that is when you begin to
run into licensing problems.