Is Jimmy S. available for online help?

[Guest]

Hi,

I recently posted concerning my problems with my Athlon, and games. Jimmy S. gave me much information which is appreciated. I would like to ask Jimmy if he is available thru the online help? Everytime I seek help there, I never find anyone online. Jimmy, I could really use some help. I am new at the puter thing and would like to get mine working again. Thanx

 

[Chris H.]

The Expert Zone chat room is always open, Eddie, and accessible through the
link in my signature. The Microsoft MVPs who assist in the newsgroups are
all volunteers and simply users like yourself, doing what they can when they
can. There normally are a few MVPs and knowledgeable users in the Expert
Zone chat.
--
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone -

Hi,

I recently posted concerning my problems with my Athlon, and games.

Jimmy S. gave me much information which is appreciated. I would like to ask
Jimmy if he is available thru the online help? Everytime I seek help there,
I never find anyone online. Jimmy, I could really use some help. I am new at
the puter thing and would like to get mine working again. Thanx

 

[Guest]

Chris:

Thank you for your reply. I was more concerned with the option available to allow someone to access your computer online and make corrections. I do not have the time or knowledge to download the correct updates, uninstall things(( which scares me to death) and then install the correct items. I have something in my support which would allow me to grant access. Do you have a clue what I'm talking about?

 

[Chris H.]

Eddie, in Windows XP, there is Remote Assistance which can do everything
you've said. However, I will never assist someone who is not personally
known to me. What happens if I helped you and you turned around and said I
destroyed your machine (even if you did something afterward that fried the
hardware). Sorry. The risk is too great.

If you use Windows Update, it will keep your machine current without your
intervention. Even look for the information in Help and Support for Auto
Update. You can set a couple things, with the assistance of a wizard and
the guidance from Help and Support, and your system will take care of the
downloads and installations from Microsoft - automatically.

I would suggest you go to the Expert Zone chat sessions - it is 24/7 - and
just read the questions. You don't need to even post if you don't want.
Just observe, figure a few things out. Any time you have a question, you
could post in the chat group or try looking it up in Help and Support.
--
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone -

Chris:

Thank you for your reply. I was more concerned with the option

available to allow someone to access your computer online and make
corrections. I do not have the time or knowledge to download the correct
updates, uninstall things(( which scares me to death) and then install the
correct items. I have something in my support which would allow me to grant
access. Do you have a clue what I'm talking about?

 

[Jimmy S.]

Hi Eddie,

Chris explained the situation well and offered a great alternative.
Great advice as always Chris, thank you!

Cheers,
Jimmy.

| Eddie, in Windows XP, there is Remote Assistance which can do everything
| you've said. However, I will never assist someone who is not personally
| known to me. What happens if I helped you and you turned around and said I
| destroyed your machine (even if you did something afterward that fried the
| hardware). Sorry. The risk is too great.
|
| If you use Windows Update, it will keep your machine current without your
| intervention. Even look for the information in Help and Support for Auto
| Update. You can set a couple things, with the assistance of a wizard and
| the guidance from Help and Support, and your system will take care of the
| downloads and installations from Microsoft - automatically.
|
| I would suggest you go to the Expert Zone chat sessions - it is 24/7 - and
| just read the questions. You don't need to even post if you don't want.
| Just observe, figure a few things out. Any time you have a question, you
| could post in the chat group or try looking it up in Help and Support.
| --
| Chris H.
| Microsoft Windows MVP
| Associate Expert
| Expert Zone -
|
| | > Chris:
| >
| > Thank you for your reply. I was more concerned with the option
| available to allow someone to access your computer online and make
| corrections. I do not have the time or knowledge to download the correct
| updates, uninstall things(( which scares me to death) and then install the
| correct items. I have something in my support which would allow me to grant
| access. Do you have a clue what I'm talking about?
| >
|
|

 

[Chris H.]

Didn't mean to stomp on your parade, Jimmy. Best way is to
investigate, be curious, read and ask questions. We were all there at some
point, which is why we continue to try giving back.

 

[Guest]

Thank you both Chris and Jimmy

It makes much sense, to not work on someones computor you do not know. I had not thought of it this way. Thank you very much for the assistance which you sent me connected with my other post Jimmy. I am currently trying to get the downloads compiled. I am determined to learn how to get this thing updated, and I now have my settings for automatic updating as you advised. I will be sure to let you know the outcome. And, thanks again.

 

[Jimmy S.]

My pleasure Eddie, best of luck and success to you!

Cheers,
Jimmy.

| Thank you both Chris and Jimmy,
|
| It makes much sense, to not work on someones computor you do not know. I had not thought of it this way. Thank you very much
for the assistance which you sent me connected with my other post Jimmy. I am currently trying to get the downloads compiled. I am
determined to learn how to get this thing updated, and I now have my settings for automatic updating as you advised. I will be sure
to let you know the outcome. And, thanks again.

 

[Chris H.]

Good luck with the process, Eddie. Remember, we're always around (somewhere
here) if you have more questions. As I said, you can observe the Expert
Zone chats, too. There's a lot of very good info presented - and there are
also subject-specific chats (check the listing on the Expert Zone) presented
at certain times.
--
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone -

Thank you both Chris and Jimmy,

It makes much sense, to not work on someones computor you do not know.

I had not thought of it this way. Thank you very much for the assistance
which you sent me connected with my other post Jimmy. I am currently trying
to get the downloads compiled. I am determined to learn how to get this
thing updated, and I now have my settings for automatic updating as you
advised. I will be sure to let you know the outcome. And, thanks again.

 

[Guest]

Hey guys I'm back. I have two things bothering me still, first I have no clue how to disable firewalls, or dl accelerators. Secondly, in my clumsy way of finding things I found that my direct memory access controller says that there is no driver. I would assume this is a problem? Anyway , sorry I am so bad at this. And more of your help would be appreciated.

 

[Jimmy S.]

Hi Eddie,

Are you experiencing a specific problem you need to solve?
If not, and your computer is working properly, don't make any changes.
It is unlikely that you've installed a firewall or download accelerator, so
there's no need to disable them. If it isn't broken, there's no need to fix it.

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com


Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| Hey guys I'm back. I have two things bothering me still, first I have no clue how to disable firewalls, or dl accelerators.
Secondly, in my clumsy way of finding things I found that my direct memory access controller says that there is no driver. I would
assume this is a problem? Anyway , sorry I am so bad at this. And more of your help would be appreciated.