IRQ not less_or_equal

[PlumbM]

I have a Gateway m series with vista home premium. When I shut down, I get a
message saying the IRQ is not less-or_equal. I've tried cleaning the
registry, and have no restore. Before I go to far, has this come up before?
When this happens, the only option is to do a hard shutdown and vista doesn't
like it.

 

[Rick Rogers]

Hi Plumb,

When this happens, the only option is to do a hard shutdown and vista
doesn't like it.

You can run your car into a brick wall to stop it, but eventually you won't
be able to get it to start again. This is analagous to what you are doing to
your computer.

I've tried cleaning the registry,

Bad idea for a multitude of reasons, and besides the problem does not lie in
the registry (more on this below).

and have no restore.
Why?

Before I go to far, has this come up before?

You already went too far with the registry cleaner. They are worse than
useless, they are dangerous.

I have a Gateway m series with vista home premium. When I shut down, I get
a message saying the IRQ is not less-or_equal.

The message indicates a system driver file is not properly responding to the
terminate signal. You need to know which one is the cause. Did you recently
update any drivers prior to the onset of this problem? This would include
software supporting drivers such as those used in antivirus software.

The problem file may be named in the dump file created when the error
message occurs. If you are not familiar with debugging them, you can send
the most recent one under C:\Windows\Minidump to me at rick_at_mvps_dot_org
using a subject line of 'per req' to get past filters and I'll take a look.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
Vote for my shoe: http://rick-mvp.blogspot.com

 

[PlumbM]

Here's my deal,

my customer installed a sony handycam, she then found it wasn't vista
compatible and uninstalled it. This program saved what appears to be three
IRQ's. I can't seem to find out which ones, but the software is no longer
showing as installed. I did see the folder in the registry it ties to, but
there isn't much there and I didn't want to tamper with it. I found upgrades
for vista for the handycam, but maybe not the right model. she has no idea
which it is, i tried four upgrades and each says there is no program that
requires it. Also, I can't get to this mini dump file, I'm not sure how to
make myself that type of user within vista yet.
any idea?

not knocking vista - love vista, much better than XP

 

[R. C. White]

Hi, Rick.

Could he use the old trick of installing the camera again, and then
uninstalling it properly?

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 RC 7100

 

[PlumbM]

That was my first thought, but she no longer has it. She did think maybe she
had the old book to it, which would be a good start for me.

 

[Rick Rogers]

Hi,

That's a long way of doing it, sure. Personally, I'd just look to remove
whatever's loading in the startup group as I already mentioned.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
Vote for my shoe: http://rick-mvp.blogspot.com