internet explorer

[Lonna]

i keep getting the run around from aol, I get no page to
display when i try to open anything, this is what it says
is wrong:
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:66801ace.
Registers:
EAX=0048b6fc CS=016f EIP=66801ace EFLGS=00010213
EBX=0044cfa8 SS=0177 ESP=01e5d234 EBP=01e5d248
ECX=00002be3 DS=0177 ESI=0046f000 FS=2957
EDX=0000cfb2 ES=0177 EDI=0048d720 GS=0000
Bytes at CS:EIP:
f3 a5 8b ca 83 e1 03 f3 a4 5f 5e c2 04 00 8b 54
Stack dump:
ffffffff 711640f8 71169f5a 0046cfdc 00000000 01e5d280
71165504 01e5e3a0 01e5e3a0 711640e8 0044cfa8 01e5e3a0
00000000 00000000 711767ca 00000011
can someone pls help?

 

[H Leboeuf]

Select Explorer on this page for some clues.
http://www.generation.net/~hleboeuf/ershel32.htm


Rule out parasites.

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: There's a good possibility that this is being caused by a third-party
program (adware, spyware, parasite).
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm