Internet explorer has experienced a problem and needs to close

[Guest]

I use salesforce.com and anytime I use a function that requires a pop up
window I get this message and IE shuts down. Example is the calendar
function..I wil click on it and it will launhc a little calendar. I will then
click on a date and it will go to populate the date section but then
everything crashes. this just started to happen and I can not figure out why.
I use IE 6.0 sp2 and windows xp prof. Any advice? Thanks in advance

 

[Frank Saunders, MS-MVP OE]

I use salesforce.com and anytime I use a function that requires a pop
up window I get this message and IE shuts down. Example is the
calendar function..I wil click on it and it will launhc a little
calendar. I will then click on a date and it will go to populate the
date section but then everything crashes. this just started to happen
and I can not figure out why. I use IE 6.0 sp2 and windows xp prof.
Any advice? Thanks in advance

You may be infested with malware.
Systematically go through the steps at this site:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
also see
http://www.bleepingcomputer.com/forums/forum55.html

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Jan Il]

Hi Chuck

In addition to the good suggestion by Frank, if you have any 3rd party
toolbars such as Google, MSN or Yahoo, disable them. If you have Yahoo
Companion, uninstall it. If you have any 3rd party software, firewall,
popup or ad blockers, disable them.

also..try adding the site to your Trusted Zone.

How to add a site to a Trusted Zone in Internet Explorer
http://surfthenetsafely.com/ieseczone7.htm

also..

Update your scripting engine. For 2000 and XP go to
http://www.microsoft.com/downloads/...43-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
The install includes a new jscript.dl

and...

Upate your video driver:

How To Update Video Driver

If you don't know the location of your Video driver, or how to find it:
Location for XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314854
http://www.microsoft.com/windowsxp/using/games/learnmore/updatingdrivers.mspx
or......
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314854
Find the information on your video driver. Then go to the website for mfg.
of the video driver and look for the update to download and install. There
may also be a Update Driver button on the dialog box you can use to go
direct to the update download site.


Hope this helps.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

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