Intermittant INternet and email connction

[Guest]

My internet conncetion and email go on and off periodicaly I have a cable
modem connected to Comcast Cable- They have changed the modem and rewired
from their otside box to my computer and the problem persists-they thik it
might be my computer- ANY IDEAS ?

 

[DL]

Cross post if you must, dont multi post

Check Event Viewer for any clues

 

[Bob I]

You replaced the network cable between the modem and your PC yet?

 

[Guest]

You replaced the network cable between the modem and your PC yet?


Did nit change cable

 

[Guest]

My internet conncetion and email go on and off periodicaly I have a cable
modem connected to Comcast Cable- They have changed the modem and rewired
from their otside box to my computer and the problem persists-they thik it
might be my computer- ANY IDEAS ?

Before doing anything first check the power management option on your NIC
and Modem:
Right click "My Computer" select properties from the drop down list then
click on hardware, click Device Manager Button.
On Device manager expand:
[-] Network Adpaters
[1] Network here
[2] Network here
Select the NIC you are using to connect and click Properties.
On the NIC properties click on Power Settings or Management and make sure
this check box not checked:
[ ] Allow the computer to turn OFF this device to save power.
Click [OK] and you done, does it hold the connection?.

go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5

Run disk cleanup and Defrag in safe mode
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if the connection will hold.
Or try this winsock fixer from here (although the netsh command should
correct the winsock but not always) :
http://www.nasstec.co.uk/tools.html

How to reinstall or repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/kb/318378
How to Uninstall Internet Explorer 6
http://support.microsoft.com/kb/293907
HTH.
nass

 

[Elmo]

My internet connection and email go on and off periodically I have a cable
modem connected to Comcast Cable. They have changed the modem and rewired
from their outside box to my computer and the problem persists; they think it
might be my computer.. ANY IDEAS ?

Open Device Manager, open the properties on your ethernet card, click
the Power tab, and deselect "Allow the computer to turn off this device
to save power". If you use a USB device, do the same thing with the
Power tab on the USB root hubs.