Installing older software

[Guest]

I am having difficulty installing Quicken 2000 on my new laptop. When I
insert the disk, it asks me if I'd like to install Quicken. I say 'yes' and
nothing happens. The disk is fine because I tried it on my husband's
machine. Trouble shooting with Quicken says I may have missing or corrupt
problems with the 16 bit subsystem. I've tried researching it on the site
but none of the fixes have helped. I reinstalled three files to the System32
file and ran a virus check which showed nothing. McAfee did block and delete
a file several days ago but it appears it appears to be OK. Quicken also
suggested I check knowledge base articles Q222975 & Q165214 but the knowledge
base denies knowing any such numbers. Any suggestions on where I go from
here? Thanks very much for any help you can give me.

 

[Rich Barry]

Helen, take a look at these two mskb articles
http://support.microsoft.com/kb/222975

http://support.microsoft.com/kb/165214/

 

[WTC]

I am having difficulty installing Quicken 2000 on my new laptop.
When I insert the disk, it asks me if I'd like to install Quicken. I
say 'yes' and nothing happens. The disk is fine because I tried it
on my husband's machine. Trouble shooting with Quicken says I may
have missing or corrupt problems with the 16 bit subsystem. I've
tried researching it on the site but none of the fixes have helped.
I reinstalled three files to the System32 file and ran a virus check
which showed nothing. McAfee did block and delete a file several
days ago but it appears it appears to be OK. Quicken also suggested
I check knowledge base articles Q222975 & Q165214 but the knowledge
base denies knowing any such numbers. Any suggestions on where I go
from here? Thanks very much for any help you can give me.

Hi Helen,

The following article may apply to your situation.

How to Troubleshoot 16-Bit Windows Programs in Windows XP
http://support.microsoft.com/kb/314495


Quicken referred to you to these following artcles but they do not
apply for Windows XP.

Cannot Install Program Using Its Setup Utility
http://support.microsoft.com/?kbid=222975

Troubleshooting MS-DOS-Based Programs in Windows
http://support.microsoft.com/?kbid=165214