Installation Problem

G

Guest

I have just formatted my HD and have installed the WD Beta 2 and it gives me
error message " The installer has encountered an unexpected error installing
this package. This may indicate a problem with this package. The error code
is 2894.

Can plesase somebody help me regarding this error. Much appreciated
 
G

Guest

Hello Hiten,
Can you gº to Windows Update, select Express (Get high-priority updates),
and apply all offered updªtes
http://update.microsoft.com

Once that is finished, can you verify the update installs? There are many
pre-requisite files which are needed from windows update and signature update
with windows defender will fail until you hªve these f!les.

If you are running Windows 2000, you will need to run a Custom Scan, instead
of the express scan, and in addition to all the offered critical updates,
add the Root Certificates update from the optional category.

Install Windows Installer 3.1 v2 (3.1.4000.2435) is availªble here:
http://support.microsoft.com/kb/893803

Let us know how it works ºut
 
G

Guest

hi Engel
thanks for reply but it does not work still and is giving me the same error
message when trying to install

if you can help me it would be appreciated
 
G

Guest

Hi Hiten,

Please go back to the download site and do a new download. Save the
downloaded file to the desktop, so that you can see the name. The proper
download should be windowsdefender.msi.
http://www.microsoft.com/downloads/...E7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en

I'd recommend re-downloading, and saving to a known location--like the
desktop.
After the download is complete, disable real-time protection by your
antivirus for long enough to do the installation. please disable or turn off
as much other software that always runs as you can--real time antivirus
scanning, any other antispyware software, (Stop all programs that are open in
the bottom taskbar) etc.

I hope this post is helpful, let us know how it works ºut.

Еиçеl
 
G

Guest

Hi Engel

Thanks for your response
but unfortunately i m having same problem with the installation is there any
other way i can install it

appreciate your responses
 
G

Guest

Hiten,

Sounds like something is deliberately interfering with your install, perhaps
malware, perhaps not. Give this a try. How about a full deep Anti-virus scan?


It´s also important to clean out your temporarily "junk yard"
and then to use a program such as CCleaner for total cleaning.

Or

Manual procedures: (Much better doing it in Safe Mode)

You can clear prefetch files by going to Start menu and Run and typing
prefetch, and then click OK.
Prefetch files are there to help programs load/open quicker but they will be
replaced in prefetch when they are used agªin.
This folder may accumulate useless junk, especially if you change your
configuration a lºt. There's no harm in emptying it. Simply delete all the
files in that folder; Windows will rebuild it as needed
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html

Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all off line content then also go to Start and Run and
type %temp% and clear that fºlder.

Enable Hidden Files and folder's.

To enable hidden files and folders Go to Start then search > goto tools on
the top bar> then click Folder Options-> then goto the View tab.
Make sure that 'Show hidden files and folders' is enabled.
Display the contents of system folders' is checked & 'Hide extensions for
known file types ' is not checked then press ªpply.
You can set this back later by opening the same page and pressing 'restore
defaults' then pressing ªpply,

HOW TO Enable Hidden Files:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339

Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmers can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders.
and c:\Documents and Settings\user name\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectºries).
http://www.mvps.org/winhelp2002/delcache.htm


Here's a few free removers that will help yºu

Ad-Aware SE
http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html
Ad-Aware - http://www.lavasoftusa.com
'Use custom scanning options' and leaving things checked nets a far more
comprehensive scan than the default 'Smart system scan' choice.
http://www.bleepingcomputer.com/forums/tutorial48.html


Spybot S&D
http://fileforum.betanews.com/download/Spybot_Search_and_Destroy/1043809773/1
http://www.bleepingcomputer.com/forums/tutorial43.html
I would suggest staying on the side of caution... Make certain to not to
select any of the pernament protection for Spybot, as this can interfere with
WD Real-tme Protectiºn.
SpyBot S&D has one cool tool built into it called TeaTimer'. The TeaTimer
monitors the system continuously, protecting system files and the registry
from malware. SpyBot S&D also adds a browser helper object (BHO) to Internet
Explorer. By using this, SpyBot S&D blocks the bad downloads (like
installation of ActiveX components or other BHOs installed by spyware without
the user's knowledge) automatically. These two programs are a "must have" on
every computer.


Ccleaner
http://www.ccleaner.com/ccdownload.asp
http://www.ccleaner.com/downloadbuilds.asp
Ccleaner - http://www.ccleaner.com
Note, When you install Ccleaner, uncheck the Yahoo toolbar option.
Note, in Options, Advanced, uncheck - Only delete files in Windows folders
older than 48 hours.
Note: uncheck Windows Defender in the applications.


Scan your computer now online and clean it for free!
You can run Ewido in safe mode with network!ng, fwiw.
http://www.ewido.net/en
Kaspersky
http://www.kaspersky.com/virusscanner


Scan your computer now online and clean it for free!
http://safety.live.com/site/en-US/default.htm
Look for the broom Clean up, also Tune Up..

Let us know how that goes for you.
 

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